Clinical Support Specialist

Job description

**NOTICE** Please be aware that individuals have been receiving fraudulent interview and job offers from perpetrators seeking to acquire personal information. If you are asked to provide personal or financial information, pay a fee to apply for a position, accept an offer via email, text, or other messaging system, or if you are suspicious for other reasons that fraudulent activity may have occurred during your recruiting process, then please contact us directly at [careers@medrhythms.com](mailto:careers@medrhythms.com). MedRhythms will never ask for sensitive information before a candidate accepts an offer, we do not request a fee for applying to a job, we will not text you, and we will never conduct interviews via messaging systems. **Company Overview** MedRhythms is pioneering the development of next-generation neurotherapeutics designed to improve walking, mobility, and related functional outcomes via a proprietary, patented technology platform. Our mission is to help patients regain their mobility, by expanding access to patient-centered, world-class medical devices. Our groundbreaking technology uses sensors, software, and music to deliver evidence-based interventions to improve walking. At its core is a cutting-edge treatment mechanism based on the latest neuroscience research in music: rhythm can be used clinically to directly target the human motor system and improve functional outcomes in walking. It's our mission to see these outcomes realized for the millions of people worldwide who struggle with walking impairments, in conditions including stroke, Parkinson’s disease, and multiple sclerosis. In late 2023, MedRhythms launched InTandem, an FDA-authorized, prescription-only, home-use device intended to improve walking in adults with chronic stroke, and secured a new unique HCPCS reimbursement code in 2024. In early 2025, MOVIVE, our second FDA-authorized, prescription-only device was released to support gait rehabilitation and motor function for people living with Parkinson's disease. We are committed to developing evidence-based treatments, and have conducted clinical trials with leading research institutions across the U.S., including Johns Hopkins, Boston University, Mount Sinai, Cleveland Clinic, and Spaulding Rehabilitation. Cultural Pillars that drive us and our success: We are committed to People First We are committed to Excellence Always We are committed to being Action Focused At MedRhythms, we value the passion and diversity that people bring with them everyday. It is crucial to our culture when it comes to building a successful and innovative team. If you are unsure whether your experience is a perfect fit for the position you are interested in, we encourage you to apply. **Position Overview** As a Clinical Support Specialist, you will join a dynamic team dedicated to supporting patients and their families safely and effectively using our growing line of commercial products. Patient inquiries encompass a range of patient interactions, from guiding them through the onboarding process to resolving hardware issues. A proactive mindset and effective communication skills will be crucial in supporting our patients and their caregivers. At MedRhythms we are committed to and value both people and potential. We are seeking an individual with a passion for our mission, who is eager to grow and thrive in a collaborative, fun team environment. Whether you are looking to kick-start your career or a seasoned professional seeking new challenges, we welcome you to apply! We believe in recognizing and valuing your unique and diverse skill set to support our greatest asset - the people. This is a part-time, temporary position, working 30-32 hours, Monday to Friday, 8:00am - 5:00pm EST, with flexibility within those hours based on the achievement of role expectations and that the team is working collaboratively together to meet the patient’s needs. While we have a standard schedule when patients and caregivers can reach us, we recognize the importance of flexibility and are committed to supporting our employees when and how we can. Cash compensation will be in alignment with market data, commensurate with experience, skills and qualifications, and a combination of salary and bonus potential. Our organization is growing and, for the right candidate, this role could transition to a full time role in the future. ### Responsibilities - Serve as the first point of contact for patients and caregivers, building trust, addressing inquiries, troubleshooting issues, and providing timely resolutions. - Guide new patients through the onboarding process, ensuring a seamless introduction to the device and application. - Proactively share patient and caregiver feedback with internal teams to inform product development, process improvements, and strategy. - Help to maintain and update a knowledge base of tech support solutions, procedures, and documentation to assist and communicate with customers efficiently. ### We’re looking for you to bring - Strong communication and interpersonal skills, with the ability to effectively engage and build relationships with patients and caregivers. - Excellent problem-solving abilities, with a proactive and solution-oriented mindset. - Ability to adapt quickly to evolving patient and caregiver needs, using judgment and initiative to move forward effectively. - Technical aptitude and the ability to quickly learn and understand complex software platforms. - Interest in healthcare and/or digital therapeutics or life sciences, with a commitment to improving patient outcomes. - Balance a high volume of patient and caregiver interactions and needs without compromising quality or responsiveness. ### Helpful experiences and skills (if you don’t have them, it’s not a dealbreaker) - Experience in the healthcare or pharmaceutical industry, with knowledge of regulatory requirements and compliance standards. - Experience with customer service software (e.g., Zendesk, Salesforce) - Familiarity with digital therapeutics or medical devices. - Experience working in a startup or fast-paced environment, with the ability to adapt to change and navigate ambiguity. ### What we can offer you - Meaningful, purpose driven work on a life-changing product - Opportunity for growth across various functions - Collaborative, supportive, smart and fun team - Generous paid time off: vacation, sick and volunteer time off - Downtown Portland, Maine office: Inviting office in the heart of the Old Port