Clinical Trial Coordinator (Coordinator, Rater Services)

Job description

At Cogstate, we’re advancing the science of brain health - making it faster, easier, and more accurate to assess cognition across clinical trials, healthcare settings, and everyday life. Our digital cognitive assessments are trusted by researchers, clinicians, and pharmaceutical partners around the world, helping to drive breakthroughs in neuroscience and improve outcomes for people living with neurological conditions. Founded on decades of cognitive science and backed by rigorous validation, Cogstate’s assessments are used in more than 150 countries and over 2,000 clinical trials. Our global team of experts - spanning psychology, data science, operations, and technology - works together to solve complex challenges in brain health assessment, always with a patient-first mindset. Whether we’re supporting a multinational Alzheimer’s trial or developing tools to bring cognitive testing into routine care, our work is meaningful, collaborative, and constantly evolving. At Cogstate, we’re not just imagining the future of brain health - we’re building it. That’s why we’re seeking a **Coordinator, Rater Services** responsible for supporting multiple operational activities and functional areas to ensure the successful delivery of Cogstate's Rater Services programs and clinical trial support activities. The Coordinator, Rater Services will provide flexible, cross-functional support across a variety of service areas and serve as a key point of coordination between internal teams, study stakeholders, and external customers. As workloads naturally fluctuate throughout the lifecycle of clinical trials and departmental initiatives, the Coordinator, Rater Services will be cross-trained across multiple operational functions and will work collaboratively with different teams, stepping in where support is needed most. Functional areas may include: - Rater Training - Central Monitoring - Central Rating - Scale Management - Study Administration and Reporting - Additional operational functions as deemed necessary to support business and study needs The Coordinator, Rater Services is responsible for maintaining accurate documentation, supporting operational reporting, coordinating communications, and delivering exceptional customer service to sites, clinicians, raters, CRAs, sponsors, institutions, and internal stakeholders. The role also contributes to quality management and operational oversight by ensuring processes and deliverables are completed accurately, efficiently, and in accordance with established standards. **Key Responsibilities** - Coordinate day-to-day operational activities supporting the delivery of clinical trials and Rater Services programs. - Serve as a point of contact for sites, clinicians, raters, CRAs, sponsors, and internal stakeholders, providing timely support and communication. - Maintain accurate study documentation, trackers, reports, and records while managing high-volume communications and scheduling activities. - Support study start-up, conduct, and close-out activities across Rater Training, Central Monitoring, Central Rating, Scale Management, and other operational functions as needed. - Monitor study progress and follow up on outstanding actions to help ensure project timelines and deliverables are met. - Assist with operational reporting, quality activities, and tracking deliverables against project requirements. - Collaborate with Study Managers and functional teams to provide flexible support across multiple operational areas and changing business priorities. - Manage assigned responsibilities in accordance with company SOPs, quality standards, and applicable regulatory requirements. - Contribute to continuous process improvement initiatives and support additional operational activities as required. **Qualifications & Experience** - Bachelor's degree and/or 1+ years of relevant experience. - Clinical research, healthcare, operations, customer service, project coordination, or related industry experience preferred. - **Excellent written and verbal communication skills in English and Japanese OR Mandarin.** - Ability to multi-task while remaining highly organized, methodical, and detail-oriented. - Strong people skills within the team and with customers and third-party providers. - Demonstrated ability to learn quickly, work independently, plan effectively, and be proactive. - Strong level of computer literacy; experience working with clinical software and systems is preferred. - Ability to thrive in a fast-paced, growing environment. - Strong customer service mindset and commitment to delivering high-quality work. - Ability to adapt to changing priorities and support multiple functional areas as business needs evolve. **Essential Skills & Experience:** - People skills: within the team, and with customers and third-party providers, strong desire to learn, to seek feedback on performance and to learn quickly. - Communication skills: both written and oral, providing operational support and conflict resolution - Work skills: eye for detail, problem solving, compulsion to check and double-check work product, ability to work fast, impeccable record keeping and compliance to procedures, high level of computer literacy (Excel/Office savvy). - Good organizational skills: handling multiple tasks, establishing and managing competing priorities, ability to work independently and to be proactive **What’s In It For You** - Remote Work Practices: Cogstate is a virtual first company. Cogstate employees can work remotely from wherever they are located in the United States. - Generous Paid Time-off: Cogstate employees receive 20 days of vacation leave, 10 days of personal leave and 10 paid public holidays. - 401(k) Matching: As you invest in yourself and your future, Cogstate invests in you too: we match up to3% of your yearly salary in Cogstate’s 401k program. - Competitive Salary: We offer competitive base salaries plus additional earning opportunities based on the position. - Health, Dental & Vision Coverage: We've invested in comprehensive health & dental insurance options with competitive company contributions to help when you need it most. We also offer free vision insurance for all full-time employees. - Short-Term & Long Term Disability Life Insurance: 100% employer sponsored - Pre-Tax Benefits: Healthcare and Dependent Care Flexible Spending Accounts - Learning & Development Opportunities: Cogstate offers a robust learning program from mentorships to assistance with programs to improve knowledge or obtain certifications in applicable areas of interest. Wage Range $90,000—$100,000 AUD **Our Culture** We bring our whole selves to work every day. We’re courageous and we deliver together. We’re passionate individuals who enjoy working together. We’re brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. We see challenges as opportunities and move with pace to achieve our goals. If you’re ready to help us in our journey to optimize the measurement of brain health around the world, please apply now! Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the company. If you need assistance in applying please email [PeopleandCulture@cogstate.com](mailto:PeopleandCulture@cogstate.com). **Privacy Notice for Job Applicants** Cogstate is committed to protecting your personal data. We collect and process your information for recruitment purposes in compliance with applicable laws, including the Australian Privacy Principles (APPs), the UK General Data Protection Regulation (UK GDPR), California Consumer Privacy Act (CCPA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), and similar laws in other jurisdictions. For more information on how we collect, use, and protect your data, and your rights under these laws, you can find Cogstate's privacy policy by [clicking here.](https://www.cogstate.com/privacy-policy/)