Closing Coordinator

**About Us (Client Profile)** We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get. **Who are we?** We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc. **Our team includes people who have built:** ● Financial products (Square/CashApp, the earliest CapitalOne credit cards) ● Consumer products ([](http://Internet.org), Xbox) ● Technology infrastructure (Visual Studio, Windows & Azure, helped design the C++ & C# languages) ● Mathematics & science infrastructure (computational research at NASA’s JPL) We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives. **Cultural Values:** 1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details. 2. Minimalist - we are spartan in our design, in our code, and even in our processes. 3. Speed of execution - we move fast & value decisiveness. We think speed drives quality. **Responsibilities:** ● We are looking for someone who has experience coordinating with Third-Party vendors while also interacting with customers, answering questions and assisting in scheduling Responsibilities: ● Responding to customer queries in a timely & effective manner via ZenDesk, Amazon Connect or other customer support tools ● Documenting & logging issues (as well as customer compliments & complaints) ● Working with customers to help them go through our application flow when required ● Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems **Qualifications** **● Experience coordinating with Third-Party vendors** **● Extensive experience in front-facing customer service** **● Experience with closing for loan origination** **● Experience with document handling, title knowledge** **● Familiarity with loan documents, deeds, or similar documents** ● At least 2 years (and above) of experience under a US Loan or Mortgage account handling Loan Origination or Underwriting specific tasks ● Experienced in customer-facing roles in a loan or mortgage account ● Superb communication, collaboration, and problem-solving skills. ● Proficiency, speed, and accuracy in written communication. ● Fluency, clarity, and good diction in English ● Great organizational skills & time management abilities ● Experience using customer communication tools (ZenDesk), task management tools, Google Drive, and Email. ● Detail-Oriented - we’re a financial services company so being correct about the details matter ● Bachelor's Degree or comparable work experience in financial services ● Flexibility to work US Pacific time 9 AM to 6 PM (with a 1-hour break time in between) **● Must live in the Philippines** \*\*\*Due to the volume of applications we receive, only qualified candidates will be contacted. \*\*\*USD 7-8/hr (Pay is commensurate to experience), HMO, HMO dependent/Internet, PTO, Laptop provided