Closing Operations Specialist-Broker

Job description

Zippy was founded with one mission: to make getting a loan for a manufactured home simple, fast, and fully online. We believe modern manufactured homes are affordable, well-built, eco-friendly, and stylish, but finding a lender who understands this market can be challenging. That’s why Zippy focuses exclusively on manufactured home loans, offering a seamless, digital experience. Headquartered in Dallas, TX, with an office in Tempe, AZ, Zippy provides home loans and insurance to manufactured home buyers throughout the United States. Our remote-first team is spread across cities like Dallas, Houston, Knoxville, Omaha, Philadelphia, Phoenix, and several other states and cities. Backed by institutional investors, we offer competitive pay, stock options, and excellent benefits. At Zippy, we pride ourselves on our commitment to finance happiness through the power of home. We are dedicated to enhancing consumers' financial outcomes and tackling the affordable housing crisis through cutting-edge technology and innovative solutions. # The Role The Closing Operations Specialist – Broker coordinates and executes closings for Zippy’s broker channel, serving as the central point of contact for external mortgage brokers, settlement agents, and internal account executives. This role keeps all parties informed, resolves late-stage closing bottlenecks and coordinates accurate final figures and closing documents to support timely closings. The specialist also oversees digital signing ceremonies, guides borrowers through closing documents, answers questions and facilitates remote online notarization. This role delivers a positive final experience as borrowers complete the financing of one of their largest and most important purchases. # Desired Mentality · Passionate about creating better consumer outcomes and solving the affordable housing crisis. · A self-motivated, creative, positive and solutions-focused team player. · Committed to a great experience for borrowers and broker partners in a fast-paced environment. · Excited about technology and facilitating innovative closing experiences. # Anticipated Responsibilities · **Broker and Settlement Agent Support:** Serve as the central point of contact for external mortgage brokers, settlement agents, and internal account executives to resolve late-stage closing bottlenecks and keep closings moving forward. · **Coordinate Final Figures:** Balance final loan documents and settlement statements directly with title companies, escrow officers, or settlement agents. Identify and resolve discrepancies before documents are finalized and executed. · **Broker Relations:** Communicate with wholesale lending brokers in a professional, courteous and timely manner. Provide loan status updates, communicate outstanding closing requirements and follow through on questions and next steps. · **Customer Experience:** Create an approachable digital closing experience, guide borrowers through their closing documents, answer questions and facilitate remote online notarization. · **Document Review:** Develop knowledge of Zippy’s loan products and perform detailed quality assurance on closing documents. Coordinate corrections with internal teams and settlement partners, send reviewed documents to borrowers and be prepared to discuss them. · **Process Ownership:** Proactively resolve closing issues, track outstanding items and facilitate post-close tasks in preparation for loan servicing. · **Teamwork and Time Management:** Organize competing priorities and coordinate with brokers, account executives, settlement partners and internal teams to deliver accurate, timely closings. · **Feedback and Improvement:** Take ownership of the closing process and provide actionable feedback on Zippy’s systems, technology and workflows. · **Share Best Practices:** Share prior experience, new learnings, and challenges across the origination and closing teams to improve broker support and the borrower experience. # Qualifications · Two or more years of loan closing experience in the housing market; manufactured housing experience is appreciated. · Experience supporting mortgage brokers or wholesale lending transactions and coordinating with title companies, escrow officers or settlement agents. · Ability to review and balance final loan documents and settlement statements, identify discrepancies and coordinate timely resolution. · Strong written and verbal communication skills, with a professional, courteous and responsive approach to broker and settlement partner relationships. · Comfortable in a fast-paced environment that evolves as Zippy’s technology and business scale. · Quality-focused, highly attentive to detail and process-oriented. · Flexible work schedule, including after hours and weekends as needed, to meet closing needs. · Proactive and autonomous, with the ability to manage multiple closings and competing priorities. · Collaborative and innovative, with a strong desire for the entire team to succeed. · Proficiency in Microsoft Office and other software tools, with the ability to adapt to new technology. · Undergraduate degree or extended relevant work experience. **Important Applicant Information** - While many of our interviews are conducted virtually, all applicants should be prepared to potentially meet in person as part of the process. - As a participating employer, we will use E-Verify to confirm employment eligibility. - Please note that we are currently only hiring candidates who reside in the following states: **Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin.** Applicants that do not reside in the bolded states will be rejected. **Total Rewards** At Zippy, we're passionate about creating a workplace where people love to work. We put a lot of heart into building and nurturing a company culture that not only supports our team but also inspires them to do their best work. Our benefits and perks are always evolving, but here’s what we offer right now: - **Competitive Compensation**: We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience. - **Equity for All:** As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy. - **Remote Work**: Enjoy the flexibility of working from home in a dynamic, remote-first environment. - **Comprehensive Health Coverage**: We provide medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance for you and your family. - **Flexible Spending Accounts**: Take advantage of medical & dependent care FSAs to help manage your expenses. - **Training & Licensing Support**: We invest in your professional growth with resources for training and licensing. - **Paid Time Off**: We offer generous PTO—and we encourage you to use it! - **Wellbeing Programs**: Access a variety of wellbeing resources, including Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more through our Sequoia Wellbeing Programs. - **Parental Leave**: We provide paid parental leave to support you and your growing family. - **No Meeting Wednesdays**: Enjoy a mid-week break from meetings to focus and recharge. - **Vibrant Slack Community**: Engage with colleagues in our lively remote Slack community, featuring fun channels that connect people around shared interests like travel, pets, sports, food, and more. - **Career Growth**: We believe in promoting from within, offering you opportunities to grow your career with us. Beyond the tangible benefits: - **Core Values**: At the heart of everything we do are our core values: ***Lead with Passion, Own It, Build a Better Way, Results Driven, and The Golden Rule***. These values guide our decisions, shape our culture, and inspire us to achieve our best every day. - **Join a Growing Team**: Be part of a dynamic team at a pivotal moment in Zippy’s growth, where every contribution makes a significant impact. - **Innovative Work**: Collaborate with sharp, passionate teammates to tackle unique challenges in the Manufactured Housing market, positioning our product as a top-tier lending solution. - **Supportive Culture**: You’ll be welcomed into a collaborative environment that fosters camaraderie, respect, and a deep sense of belonging. - **Diversity & Inclusion**: We’re committed to empowering a diverse and inclusive workforce, celebrating our differences, and ensuring everyone feels safe to bring their whole selves to work. - **Inspirational Leadership**: Work alongside leaders who are not only approachable but also dedicated to providing guidance, mentorship, and support to help you succeed. - **Meaningful Impact**: Be part of a mission-driven team that’s making housing more affordable for everyone, helping prospective buyers secure fast and simple online loans to purchase manufactured homes. By joining Zippy you will help improve the lives of over 22 million Americans who live in manufactured homes today. Zippy is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply. Nothing in this job posting should be construed as an offer or guarantee of employment.