Cloud CRM Consultant (Remote)

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a [public benefit corporation](https://medium.com/@peter.gassner/public-benefit-corporation-pbc-486e1e9508a6) (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a [Work Anywhere](https://careers.veeva.com/work-anywhere/) company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in [transforming the life sciences industry](https://www.youtube.com/watch?v=TaPSP8cCSKY&ab_channel=Forbes), committed to making a positive impact on its customers, employees, and communities. ### The Role Are you a passionate CRM professional eager to work with cutting-edge technology? Are you looking for a place where your work makes an impact? We are seeking a talented Cloud CRM Consultant to join our amazing, dynamic team of experts in Hungary. Application Management Services (AMS) are provided to our Commercial customers after they have started using Veeva applications. Our purpose is to be our customers’ trusted partners and ensure that they leverage the additional value Veeva applications offer. As a Veeva Cloud CRM Consultant, you will join our dynamic team, where collaboration and strong bonds are at the heart of what we do! You will provide application consulting services to the Veeva Commercial Cloud product suite, primarily on the Veeva Vault CRM application, but will potentially develop expertise across other Commercial products. You will identify customer requirements, perform configuration changes to the system, activate new product features and act as an advising partner. This is a remote, full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position. Although this is a remote position, working off-site with accounts within the EMEA region, occasional travel to our Budapest hub will be necessary. ### What You'll Do - Proactively drive customers towards Veeva and industry best practices - Understand complex business processes and translate them into technical requirements - Perform system configuration changes and data migrations - Activate new product features and ensure seamless integration - Troubleshoot system issues and provide timely solutions. - Develop and deliver training materials and conduct training sessions - Create analytical reports to support business decision-making - Collaborate with internal teams to ensure client satisfaction ### Requirements - 3+ years of experience with configuring, supporting, and implementing software solutions (e.g., CRM) - Experience working in a customer-facing and/or consulting role and managing customer expectations - Excellent organizational and multitasking skills - Strong desire to continuously learn and develop - Excellent verbal and written communication skills in English - Ability to work independently - Bachelor’s degree or equivalent in a relevant subject ### Nice to Have - Technical CRM experience, ideally Salesforce - Master Data Management - Experience working in the Life-Sciences industry ### Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect. - Follow the application process and submit your resume. - Within 3 days, you will receive a link to a personality assessment administered by a third party. - Once you complete the assessment, our team will review your full application package and follow up via email with our decision. - If moving to the interview stage, the process is as follows: 1. A conversation with the hiring manager 2. A practical case exercise 3. A final conversation with our group's Senior Leader. - Once all interviews are complete, the manager will be in touch with a final decision. ### Perks & Benefits - Private medical insurance - Life assurance - Cafeteria policy - Veeva 1% giving - Wellness reimbursement ### Compensation - Total compensation: 12,000,000 - 23,000,000 HUF - The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.