Cloud Marketplace and Process Specialist

Job description

Job Purpose The Cloud Systems & Services team is responsible for optimizing business processes and delivering shared services that support TD SYNNEX's Cloud and ISV business across EMEA. The team collaborates with business units, vendors, service partners, and internal stakeholders to develop, deploy, and continuously improve scalable operational services, systems, and solutions across more than 20 European countries. The Specialist will play a key role in designing, implementing, and enhancing centralized operational processes, system enablement, and monitoring capabilities that support TD SYNNEX platform offerings and vendor programs. In addition, the role will be responsible for supporting the governance, execution, and continuous improvement of ISV Syndication pricing and margin management processes, ensuring pricing accuracy, profitability, and alignment with business and vendor objectives. Working closely with Business Units, Finance, IT, Marketing, Legal, and vendor partners, the Specialist will lead cross-functional initiatives, drive operational excellence, support product and service launches, and help deliver scalable, compliant, and profitable growth across the EMEA region. Responsibilities: Design and optimize centralized operational processes and services that support TD SYNNEX's Cloud and ISV business across EMEA. Own and maintain ISV Syndication pricing and margin frameworks, ensuring pricing accuracy, margin optimization, governance, and alignment with vendor and business objectives across supported countries. Lead the implementation and continuous improvement of cloud operational frameworks, monitoring service performance and driving operational excellence across the customer lifecycle. Act as the business owner for operational system enablement, partnering with Platform and IT teams to define business requirements, pricing processes, automation opportunities, and system enhancements supporting Cloud and ISV offerings. Manage cross-functional projects, product launches, pricing programs, and operational initiatives, coordinating activities across business units, vendors, marketing teams, finance, and regional stakeholders. Ensure compliance and operational governance across pricing, margin management, vendor activities, business transactions, and service delivery processes Deliver and execute internal and external services. Knowledge Skills and Experience Strong understanding of eCommerce, software distribution, and cloud/software/SaaS business models. Moderate Power BI / Excel knowledge Knowledge of vendor management and IT channel ecosystems, ideally within multinational distributors or software vendors. Proven project management experience with strong analytical, problem-solving, and strategic-thinking capabilities. Ability to work independently, take ownership, and manage multiple priorities in a fast-paced international environment. Strong customer-focused mindset with experience improving operational processes and service delivery. Knowledge of legal, compliance, and business governance requirements. Experience in software licensing, support operations, customer service, or service desk environments is advantageous. Experience collaborating with geographically dispersed or virtual teams. Excellent communication, presentation, and stakeholder management skills in English; additional European languages are a plus. Intercultural awareness and willingness to travel across Europe when required. Working Conditions: Professional office environment. Occasional travel within Europe. At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What’s In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!