Cloud Onboarding Advisor

Job description

As a Cloud Onboarding Advisor for Japan at Acronis, Inc., you will play a pivotal role in guiding Japanese partners and customers through the successful adoption and implementation of Acronis cloud solutions. You will be the primary technical and strategic point of contact, ensuring a seamless and efficient onboarding experience. WHAT YOU'LL DO Customer Engagement & Sales Support Initiates and responds to inbound and outbound communications with prospective and existing customers. Manages onboarding-related inquiries, provides product‑specific guidance, and supports customers through activation milestones. Facilitates order intake, closes onboarding‑related sales opportunities, and ensures all required steps are completed. Pipeline & Opportunity Management Identifies, qualifies, and documents prospective customer opportunities. Logs all outreach, progress, and qualification details in CRM or designated tracking systems. May own a defined product portfolio and collaborate cross‑functionally with adjacent sales teams when territories or product lines overlap. Operational Excellence & Documentation Maintains accurate and up‑to‑date customer records, onboarding progress notes, and compliance documentation. Ensures all onboarding tasks, customer interactions, and follow‑up activities are recorded in line with internal operating procedures. Performance & Targets Carry individual or team‑based KPIs, sales quotas, or onboarding activation targets. Participates in incentive programs tied to revenue, activation milestones, or customer satisfaction outcomes. WHAT YOU BRING 2-3 years of working experience in the IT/tech industry, preferably in sales-related positions. Strong communication and customer‑facing skills, with the ability to explain technical concepts clearly. Demonstrated ability to manage multiple accounts and prioritize tasks in a fast‑paced environment. Experience with CRM systems (e.g., Salesforce, Gainsight, or equivalent) and structured onboarding workflows. Detail‑oriented, organised and proactive in driving customer success during early lifecycle stages. Strong native language skills in Japanese with ability to read and write in English. Spoken English skill is highly advantageous. Please submit your resume and application in English WHO WE ARE A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. Our corporate culture centers on innovation, accountability, and impact. We encourage our people to think boldly, challenge conventional approaches, and take ownership of outcomes. As a member of our global “A-Team,” you’ll operate in a high-growth, fast-paced environment where resilience, adaptability, and a commitment to continuous improvement drive success. OUR INTERVIEW PRACTICES To ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or third-party assistance. Interviews are designed to assess individual skills, experience, and communication style and we value authentic, real-time interaction. Use of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. All employment offers are contingent upon successful completion of applicable criminal, education and identity background checks Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. #L1-WG1