The Cloud Operations Administrator III is responsible for supporting and managing the day-to-day operations of customer-hosted cloud environments. This role contributes to efficiency and optimization initiatives, mentors junior team members, and serves as an escalation point for cross-functional teams. The Cloud Operations Specialist III performs advanced tasks within the Jenzabar One ecosystem, including troubleshooting complex customer-reported issues and configuring cloud-hosted systems. Success in this role requires deep technical expertise, advanced knowledge across multiple technologies, and consistent application of industry best practices.This is a 2nd shift EST working hours position.Key ResponsibilitiesPerform advanced troubleshooting for complex cloud issues including priority 1 incidents, service failures, performance-related issues, and escalations from cross-functional teamsPerform test and production upgrades on hosted systems for applications in the Jenzabar One ecosystemParticipate in cross-functional collaboration with other business units to assist hosted customersProvide root cause analysis, detailed incident reports, and post-mortem analysis for resolved issuesHelp drive process improvement for business processes within Cloud Services, automation of tasks, etc.Provide excellent customer support for cloud-related incidentsProvide SQL Server support in configuration (e.g. Maintenance Plans, SQL Agent Jobs, dbmail, etc.) troubleshooting (e.g. Jenzabar One-delivered objects, general performance issues, etc.), and T-SQL scriptingSupport the Jenzabar One application stackServe as an escalation point for Cloud Operations Specialist I, II, application Support, and Network Operations Center (NOC) teamProvide onboarding training, guidance, and mentorship to junior Cloud Operations Specialists, helping them develop technical skillsFacilitate development of documentation for standards, processes, knowledgebase articles, checklists, etc. Complete other duties as assigned by the Manager, Cloud Systems or other Cloud Services leadershipQualifications4-6 years experience in a cloud or systems administration roleAbility to work 2nd shift EST hoursBachelor's Degree in Computer Science, IT, or related field, or equivalent practical experienceAdvanced knowledge of cloud technologies, networking, automation tools, and securityFamiliarity with one or more scripting languages (e.g. T-SQL, PowerShell, Python)Expert troubleshooting skills and the ability to solve complex cloud-related problemsKnowledge of DevOps practices, containerization technologies (e.g. Docker and Kubernetes), cloud solution training/certifications, etc. are desirableAbility to work independently and in a teamAbility to assist in onboarding and mentoring junior staff members under the direction of Cloud Services LeadershipExcellent communication skills and attention to detail. Must be able to explain complex technical concepts to non-technical stakeholdersThe pay range for this position is $66,000-$78,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.BenefitsMedical Insurance, Life Insurance, Dental Insurance, Vision Insurance, PTO, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational Assistance Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.Please Note: Jenzabar does not sponsor applicants for work visas.Electronic Monitoring Notice:Job applicants are advised that Jenzabar reserves the right to monitor, access, review, and disclose electronic activity conducted on Company‑owned devices, networks, and systems, as well as activity involving Jenzabar applications or accounts accessed on personal devices. Monitoring may include email, messaging, internet usage, files, applications, and other electronic communications or data, and is performed for security, compliance, and operational purposes.
The Cloud Operations Administrator III is responsible for supporting and managing the day-to-day operations of customer-hosted cloud environments. This role contributes to efficiency and optimization initiatives, mentors junior team members, and serves as an escalation point for cross-functional teams. The Cloud Operations Specialist III performs advanced tasks within the Jenzabar One ecosystem, including troubleshooting complex customer-reported issues and configuring cloud-hosted systems. Success in this role requires deep technical expertise, advanced knowledge across multiple technologies, and consistent application of industry best practices.
This is a 2nd shift EST working hours position.
Key Responsibilities
- Perform advanced troubleshooting for complex cloud issues including priority 1 incidents, service failures, performance-related issues, and escalations from cross-functional teams
- Perform test and production upgrades on hosted systems for applications in the Jenzabar One ecosystem
- Participate in cross-functional collaboration with other business units to assist hosted customers
- Provide root cause analysis, detailed incident reports, and post-mortem analysis for resolved issues
- Help drive process improvement for business processes within Cloud Services, automation of tasks, etc.
- Provide excellent customer support for cloud-related incidents
- Provide SQL Server support in configuration (e.g. Maintenance Plans, SQL Agent Jobs, dbmail, etc.) troubleshooting (e.g. Jenzabar One-delivered objects, general performance issues, etc.), and T-SQL scripting
- Support the Jenzabar One application stack
- Serve as an escalation point for Cloud Operations Specialist I, II, application Support, and Network Operations Center (NOC) team
- Provide onboarding training, guidance, and mentorship to junior Cloud Operations Specialists, helping them develop technical skills
- Facilitate development of documentation for standards, processes, knowledgebase articles, checklists, etc.
- Complete other duties as assigned by the Manager, Cloud Systems or other Cloud Services leadership
Qualifications
- 4-6 years experience in a cloud or systems administration role
- Ability to work 2nd shift EST hours
- Bachelor's Degree in Computer Science, IT, or related field, or equivalent practical experience
- Advanced knowledge of cloud technologies, networking, automation tools, and security
- Familiarity with one or more scripting languages (e.g. T-SQL, PowerShell, Python)
- Expert troubleshooting skills and the ability to solve complex cloud-related problems
- Knowledge of DevOps practices, containerization technologies (e.g. Docker and Kubernetes), cloud solution training/certifications, etc. are desirable
- Ability to work independently and in a team
- Ability to assist in onboarding and mentoring junior staff members under the direction of Cloud Services Leadership
- Excellent communication skills and attention to detail. Must be able to explain complex technical concepts to non-technical stakeholders
The pay range for this position is $66,000-$78,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.
Benefits
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, PTO, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational Assistance
Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.
Please Note: Jenzabar does not sponsor applicants for work visas.
Electronic Monitoring Notice:
Job applicants are advised that Jenzabar reserves the right to monitor, access, review, and disclose electronic activity conducted on Company‑owned devices, networks, and systems, as well as activity involving Jenzabar applications or accounts accessed on personal devices. Monitoring may include email, messaging, internet usage, files, applications, and other electronic communications or data, and is performed for security, compliance, and operational purposes.
For over four decades, the higher education experts at Jenzabar have been helping colleges and universities across the world thrive through multiple services. The Jenzabar culture is one that fosters an entrepreneurial environment, where employees are encouraged to be creative, work hard, and have a great time while doing so. We believe in open doors, asking tough questions, respecting each other, and surpassing our clients’ expectations every step of the way. It’s an enjoyable place to be, with casual dress and a relaxed atmosphere.Mission Statement:We believe everyone is a masterpiece with great work to do on Earth. Jenzabar’s mission is to create pathways to empower all to know who they are, what work they are destined to do, and how they can unlock their full potential – at home, at work, and in the world!
For over four decades, the higher education experts at Jenzabar have been helping colleges and universities across the world thrive through multiple services. The Jenzabar culture is one that fosters an entrepreneurial environment, where employees are encouraged to be creative, work hard, and have a great time while doing so. We believe in open doors, asking tough questions, respecting each other, and surpassing our clients’ expectations every step of the way. It’s an enjoyable place to be, with casual dress and a relaxed atmosphere.
Mission Statement:
We believe everyone is a masterpiece with great work to do on Earth. Jenzabar’s mission is to create pathways to empower all to know who they are, what work they are destined to do, and how they can unlock their full potential – at home, at work, and in the world!
