Cloud Operations Senior Expert

Job description

Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. What you’ll do Act as the primary resolver for incidents and service requests related to storage and backup systems; provide secondary support for Windows/Linux servers and virtualization platforms. Perform daily operations in Veeam/Kasten, Zerto, NetBackup, Backup Exec, Data Domain and Exagrid environments to back up, recover and archive data; coordinate with other teams to diagnose and resolve incidents and support restoration activities. Ensure compatibility and correct integration of backup systems with existing systems. Manage backup schedules and retention policies to guarantee timely execution and regulatory/compliance adherence. Verify completion of backup jobs, maintain auditable logs of backup and restore operations, and produce regular reports on job status and trends. Execute file- and system-level restores as required and provide root cause analysis for failures. Collaborate with vendors and contractors to evaluate, implement and integrate new backup platforms; inspect and validate vendor work against specifications and quality standards. Troubleshoot backup-related issues across multiple operating systems (Windows, Unix/Linux) and hypervisors. Evaluate and apply software/firmware updates and security patches in line with change controls. Work with business and application owners to capture requirements and provide infrastructure support for enterprise applications. Provide 24/7 support coverage as required (shift work and on-call rotation). Define action items and next steps for backup projects; participate in planning and delivery of technology refresh, consolidation and migration projects. Proactively monitor capacity and performance; initiate expansions, optimizations and lifecycle activities (patching, upgrades, decommissioning). Design, configure and maintain Backup infrastructures (SAN, NAS, object storage) and associated components. Follow and enforce change management and documentation processes for system changes and user requests. Implement and maintain security controls and policies for backup environments to meet industry best practices and company procedures. Conduct periodic performance tuning, capacity planning and trend analysis to maintain service levels and SLAs. Maintain operational readiness for disaster recovery; plan and participate in regular DR tests and update DR procedures as needed. Install, configure, test and maintain server operating systems, server-class software and monitoring tools supporting backup repository operations. Who you are Bachelor’s degree in Electronic, Computer, Telecommunications Engineering, Mathematics, or related field. Minimum 10 years’ hands-on experience supporting backup systems in enterprise environments. Strong understanding of cloud concepts (IaaS, PaaS, SaaS) and hybrid/multi-cloud architectures. Proven experience with backup platforms such as Veeam/Kasten, Zerto, NetBackup, Backup Exec, Data Domain and Exagrid. Proficiency in SAN, iSCSI and NAS configuration and management. Experience with backup appliances: EMC VNX/VNXe, EMC Data Domain, EMC Clarion, Pure Storage, Huawei Dorado, NetApp, HPE StoreOnce (or equivalent). Familiarity with server hardware platforms such as HPE StoreOnce, EMC DataDomain, Exagrid. Demonstrated experience with block- and file-level data migrations and storage/backup migrations. Ability to monitor and manage high volume backup environments (700–1000 jobs/day), detect failures and take corrective actions. Strong working knowledge of Windows and Unix/Linux server operating systems; familiarity with SQL database basics. Hands-on experience with VMware or other hypervisors to validate backup and migration plans. Experience coordinating with offshore teams for backups and restorations is preferred. Solid troubleshooting, root-cause analysis and problem-solving skills. Knowledge of network and infrastructure security, intrusion detection concepts and data protection best practices. Ability to elicit and document both business and technical requirements. Excellent English communication skills (written and verbal). Strong team player able to perform under pressure with excellent interpersonal skills. Preferred: certifications such as Veeam, Microsoft Server, VMware, NetApp, EMC/HPE storage, AWS/Azure certifications or equivalent. Male candidates (if applicable) must have completed military service. Nice to have : Scripting skills in PowerShell, Python or similar for automation and operational tasks. Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity. What's in it for you We like to keep them flexible: • Vflexy: Flexible Benefits Program • Hybrid working kit • Ergonomic kit allowance • Digital meal voucher • Flexible transportation allowance. • Employee assistance hotline & counselling • Comprehensive and flexible private health insurance • Discounted price deals for wide range of products & services Plus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: Instagram: Youtube: Data Privacy By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at for further details. Who we are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance. Together we can.