Cloud Operations, Senior Specialist

Who We Are: Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives. Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments. As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians. Who You Will Work With: Reporting to the Leader, Cloud Operations, the Senior Specialist, Cloud Operations provides senior-level AWS platform engineering expertise to operate, support, and continuously improve Interac’s AWS environments. The role is hands-on across AWS platform services, Terraform and Infrastructure as Code, automation, observability, resiliency, incident troubleshooting, platform lifecycle management, and production operations, with a strong focus on engineering reliable and repeatable cloud operations for critical services. You will set the patterns other teams build on, own the controls that keep the platform safe by default, and hold the technical gate on what is accepted into production. You will operate across both build and run functions, partnering with Architecture, Security, Cloud Platforms, DevOps, Risk, and Product Teams — influencing outcomes in repositories and teams you do not own. This position requires deep expertise in multi-account AWS platform engineering, Terraform, policy-as-code, cloud security, automation engineering, observability, and resiliency engineering. What You Will Do: Lead hands-on AWS operational engineering across Interac’s cloud environments, with responsibility for Terraform-based infrastructure automation, production reliability, observability, resiliency, incident troubleshooting, environment health, and continuous engineering improvements that enable stable and scalable cloud operations. Use AWS and Terraform expertise to automate and maintain cloud infrastructure, detect and remediate configuration drift, strengthen operational controls, and continuously improve the reliability, resiliency, and supportability of production environments. Define and enforce the change-control model for cloud infrastructure: pipeline-mediated Terraform execution, peer-reviewed pull requests, and no manual privileged change in production. Hold the technical gate on operational readiness — lead Operational Readiness Reviews and issue a documented, evidence-based go / no-go recommendation for production onboarding, including explicit and named acceptance of any residual risk. Own the operational health and ongoing engineering of Interac’s multi-account AWS environments, using AWS and Terraform expertise to monitor, troubleshoot, automate and improve shared cloud services, networking, workload environments, resiliency and overall production stability. Provide senior AWS engineering expertise across production operations, using deep knowledge of AWS, Terraform and cloud infrastructure to troubleshoot complex issues, support workload onboarding, improve operational readiness, and drive resolution of critical service incidents. Deliver security automation across the estate, including automated detection and remediation of non-compliant resources, IAM policy validation and least-privilege analysis, continuous compliance and configuration drift monitoring, and automated secret and encryption key lifecycle management. Deliver reliability automation across the estate, including self-healing recovery of failed resources, automated service recovery and failover, health-based workload replacement, auto-scaling optimization, and automated backup validation and restoration testing. Deliver operational automation across the estate, including zero-touch provisioning and deployment pipelines, automated patching and environment lifecycle management, and event-driven workflows using AWS Lambda, Event Bridge, Step Functions, and Systems Manager. Define recovery objectives (RTO/RPO), resiliency patterns, and platform recovery strategies for critical payment workloads, and lead chaos engineering, disaster recovery, and business continuity testing — driving remediation of what those exercises expose. Implement and evolve observability across workloads, infrastructure, and platform services — monitoring, alerting, distributed tracing, logging, dashboards, and service health frameworks — and define and track service-level indicators, service-level objectives, and error budgets that drive prioritization with service owners and reduce operational toil. Lead major incident response, problem management, and root cause analysis, ensuring corrective actions are engineered and verified. Drive adoption of AI-enabled operations — intelligent automation of operational workflows, AI-driven incident detection, root cause analysis and predictive monitoring, and AI-assisted knowledge management — with clear guardrails on what AI is permitted to action autonomously. Ensure platform patterns, modules, and guardrails produce cost-attributable, appropriately sized infrastructure by default, and partner with the Cloud Operations FinOps specialist to convert cost findings into engineered change without compromising reliability or security. Provide rotating 24/7 production engineering support for Cloud Operations, acting as a senior escalation point for complex AWS infrastructure and service issues and driving timely service restoration, technical troubleshooting and permanent remediation. What You Bring: 7+ years of experience in AWS Cloud Engineering, Cloud Operations, Site Reliability Engineering, Platform Engineering, or DevOps. Strong expertise in designing and operating enterprise multi-account AWS environments — AWS Organizations, Control Tower, Service Control Policies, centralized networking, and centralized logging. Strong experience with Terraform at scale: reusable module design, state and workspace strategy, and pipeline-mediated execution (Terraform Cloud/Enterprise, Atlantis, or equivalent), alongside GitOps and DevSecOps practice. Strong depth across the AWS service domains that underpin the platform: Compute and containers — EC2, ECS/Fargate, EKS, Lambda Networking — VPC, Transit Gateway, Route 53, CloudFront, ALB/NLB, PrivateLink, hybrid connectivity Data and messaging — RDS, DynamoDB, MSK, SNS/SQS, EventBridge Security and governance — IAM, KMS, Secrets Manager, Organizations, Control Tower, Config, CloudTrail, GuardDuty Operations — Dynatrace, Systems Manager, Step Functions, ServiceNow Experience developing automation solutions using Python, Bash, PowerShell, or similar scripting languages. Experience implementing CI/CD pipelines using GitHub Actions, GitLab, Jenkins, or equivalent technologies. Strong understanding of cloud security operations, and automated compliance enforcement, including policy-as-code. Experience supporting highly available, mission-critical production services in regulated environments, including evidencing controls to audit or regulators. Demonstrated ability to drive technical standards across teams you do not manage, and to make and defend a documented risk decision. Strong troubleshooting, problem-solving, written communication, and stakeholder management skills. Strong written and verbal communication skills – you can seamlessly communicate with technical and business teams, stakeholders, clients, and partners. You are a self-starter and a collaborative team player, committed to continuous learning, growth, and development. Eligibility to work for Interac Corp. in Canada in a full-time capacity. Nice to Have AWS Solutions Architect Professional. AWS Security Specialty. Experience with AIOps, generative AI platforms, and AI-enabled operational tooling. HashiCorp Terraform Associate or Professional certification. Experience in financial services, payment processing, or other highly regulated industries, including familiarity with PCI DSS, SOC 2, or OSFI B-13 expectations. Experience supporting cloud migrations, modernization initiatives, and large-scale transformation programs. What We’re Offering: The hiring range for this position is $120,000 - $140,000, and you will also be eligible for our short-term incentive plan. The exact amount will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes: Generous vacation and wellness days to help you recharge Comprehensive employer-paid benefits coverage for peace of mind Market-leading employer-funded RRSP program to invest in your future Flexible hybrid work model for better work-life balance Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family Pregnancy and parental leave top-up to support growing families Charitable donation matching with United Way to amplify your impact Why Join Us? At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect: Investing in the Future – Help us unlock digital prosperity for all Canadians. Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible. Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential. Inspiring Community – Work in an ecosystem where we lift each other up and rise together. Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness. Additional Pre-Employment Requirements: To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check. Equal Opportunity Employer Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law. If you require accommodation during any stage of the application or recruitment process, please contact us at . We will work with you to meet your needs. Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.