Cloud Operations/ServiceNow SmartApps/ Manager Software Engineering

Job description

Job Description: Essential Job Functions: Administer, maintain, and support the ServiceNow platform, ensuring high availability, stability, and optimal performance across all environments. Manage platform upgrades, patches, cloning activities, instance health, and environment synchronization in accordance with organizational standards. Configure and maintain ServiceNow platform components, including users, groups, roles, access controls, integrations, MID Servers, and system properties. Monitor platform performance, troubleshoot infrastructure-related issues, and implement corrective actions to ensure service reliability. Coordinate platform maintenance, change management, release deployments, and disaster recovery activities while minimizing business impact. Support ServiceNow ITSM modules and platform operations, ensuring compliance with governance, security, and best practices. Collaborate with infrastructure, cloud, network, security, and application teams to support integrations and enterprise platform initiatives. Develop and maintain technical documentation, operational procedures, runbooks, and platform standards. Perform platform administration activities such as instance provisioning, certificate management, integration support, and system configuration. Design, develop, and maintain ServiceNow workflows, business rules, client scripts, Script Includes, UI Policies, Flow Designer, and REST/SOAP integrations as required (approximately 20% of the role). Automate routine operational tasks using JavaScript, ServiceNow scripting, REST APIs, and integration technologies to improve operational efficiency. Participate in incident management, root cause analysis, problem management, and continuous improvement initiatives to enhance platform reliability. Provide technical guidance and mentorship on ServiceNow platform administration, automation, and development best practices. Basic Qualifications: • Bachelor's degree in a relevant field (i.e., Computer Science) or equivalent combination of education and experience • Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role years of experience in software engineering • Experience in a managerial role, overseeing teams and/or projects • Proficiency in 1 or more software languages and development methodologies • Strong programming and debugging skills • Strong communication and team leadership skills • Ability to manage software projects and resources effectively Other Qualifications: • Advanced degree in a related field is a plus • Relevant certifications or training a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below . We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below. Postings Link Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email . Please note: DXC will respond only to requests for accommodations due to a disability. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .