CloudOps Engineer

### Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Why is this a critical role at OneTrust? What is the challenge / type of challenges someone in this role will have the opportunity to take on? What impact does someone in this role have the opportunity to make within the company, for our customers and on a larger scale in the evolution of privacy and trust? - An awareness of current issues affecting the industry and its technologies - Create innovative, scalable, fault-tolerant software solutions for our clients and customer base - Expand existing software to meet the changing needs of our key demographics What does this person do each day/each week? Describe a true to life day in the life for someone in this role. What do they do and how do they do it? Goal is to paint a real, genuine picture so candidates can see themselves in the role. - Support production customers by monitoring and maintaining our cloud application & cloud infrastructure hosting it - Build scripts for operational automation and incident response - Handle processes surrounding cloud application deployment for our agile release - Work with the monitoring, tuning, maintenance, and support of Linux, Azure SQL, Kubernetes, Kafka, MongoDB and other cloud infrastructure/services. - Define, measure, and meet key operational metrics including performance, incidents, capacity, and availability - Run incident resolution within the environment, facilitating teamwork with other departments as required - Build out lifecycle processes to mitigate risk and ensure platforms remain current, in accordance with industry standards and methodologies - Automate the deployment of new software to cloud environment in coordination with DevOps engineers **Primary Responsibilities** What are the primary responsibilities and expected results needed to effectively address the challenge(s) and/or deliver on the business objective(s) above? How do you define success in this role? We recommend providing 3-5 OKRs. - Has a good understanding of best practices and comfortable with cloud infrastructure and writing code - Uses and understands tools needed to debug and diagnose issues in a production environment - Work on Automation of routine manual tasks. - Has a good understanding of all the components they are responsible for - Performs standard infrastructure, cloud operations tasks. Contributes to project planning and reviews. - Decomposes and completes small to medium sized projects independently - Shows initiative and assists when needed without being asked. Provides guidance to entry-level engineers. Constructively escalates problems and issues - Gives junior engineers guidance and takes constructive feedback from seniors. Documents work - Work on rolling out new technologies across production environments. **Job Requirements** The Right Hire What success factors will determine if a person is a Top, Average or Under Performer in this role? Consider the combination of experience, hard skills, soft skills, intangible characteristics, behaviors / approach to work and motivators needed to hit these objectives and key results and ultimately be successful at OneTrust long term. - Team-player and enjoy collaboration - Passionate about high quality work and attention to detail - Proactive about identifying problems - Learns to analyze the impact of ideas and solutions - Develops skills to handle changing situations, new ideas, and ambiguity - Self-motivated and technically curious - Self-directed, able to prioritize and manage multiple tasks **Hard Requirements** List any true, non-negotiable job requirements for the role including but not limited to degree, certifications, hard skills, proficiency level and proven experience. Limit to only what is necessary to perform in the role. Required skills must include years of experience or proficiency level. Keep in mind, a candidate must meet all requirements to be considered. - Bachelor’s degree in Computer Science, Engineering, or related technical field - 2-3 years of experience as CloudOps Engineer, Systems Engineer, or DevOps Engineer - 2 years of experience working with the Microsoft Azure platform or another public cloud platform - Experience with automation/configuration management using Docker, Chef, Terraform, or an equivalent - Hands on experience with coding and scripting (Java, Python, Bash, Perl and/or Ruby) - Strong distributed systems knowledge and services implementation, and/or operation experience - Experience with SQL and NoSQL databases - Hands on experience with CI/CD pipeline and tools (Jenkins or similar tools) - Knowledge in collecting distributed logs/events and automating triggers based on events (Elastic Stack or similar) - Experience working in an Agile development environment - Good verbal and written interpersonal skills; with ability to clearly and effectively articulate ideas and direction of projects - Ability to plan, schedule and monitor work activities to meet time and quality targets - Ability to function in a rapidly changing environment **Extra Impressive** List any additional preferred qualifications, hard skills, work experience, certifications, proficiency level. Candidate will not be required to have everything below to be considered, but this list will differentiate between a good and a great candidate. - Master's degree in Computer Science, Engineering, or related technical field - Hands on experience with Azure Cloud services - Hands on experience with ELK stack and Kubernetesa ### Where we Work We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview. ### Benefits As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit . ### Resources Check out the following to learn more about OneTrust and its people: - [OneTrust Careers on YouTube](https://youtube.com/playlist?list=PLTM-0khp0wIWkO-Bh3IfdSMMOi8606Tl0) - [@LifeatOneTrust on Instagram](https://www.instagram.com/lifeatonetrust/) ### Your Data You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our [Privacy Overview](https://trustcenter-privacy.my.onetrust.com/policies/39803da3-9bb9-4709-afaf-2ba0a14d09ca?context=eyJkc1BvcnRhbElkIjoiZWM5MmYwZmEtYjFiNi00YzdlLWJmN2ItMDdlNTc2MTQyMGQxIn0%3D)**.**You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the [Data Subject Request Form](https://privacyportal-cdn.onetrust.com/dsarwebform/37bcc497-a196-48f1-a08b-e897b5a77859/08a01c64-41fd-4b4e-9d42-cde44371a422.html). Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to [askrecruiting@onetrust.com](mailto:askrecruiting@onetrust.com). ### Our Commitment to You When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.