Club Concierge

Job description

At FIT, we’re redefining what a health club can be. More than fitness, we deliver luxury health and wellness experiences that set a new benchmark in Australia. As Concierge, you’ll be the first and last impression for our members and guests — the heartbeat of the club. Your role is to deliver world-class, personalised service that makes every interaction seamless, memorable, and inspiring. This isn’t a standard front-of-house position. It’s about creating exceptional experiences: welcoming members, guiding their wellness journey, coordinating bookings, and ensuring every detail reflects the premium standards FIT is known for. What you’ll do: * Create lasting first and last impressions with warmth and professionalism. * Guide members and guests through personalised recommendations in fitness, wellness, and recovery. * Seamlessly coordinate bookings, memberships, and transactions. * Act as the central link between members, trainers, and management. * Maintain the ambience, presentation, and energy of a world-class facility. What we’re looking for: * 2+ years’ experience in luxury hospitality, concierge, or wellness reception. * Exceptional people skills — professional, empathetic, and attentive. * Sales and service acumen with the ability to convert enquiries into lasting relationships. * Tech-savvy, detail-oriented, and calm under pressure. * Impeccable grooming and presentation that reflects our luxury brand. Join Sydney’s most exciting health club. At FIT, you’ll help redefine luxury in health and wellness and create amazing fitness experiences.