Club Lounge Attendant - Loews Hotels Universal Orlando

Job description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others. Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here ; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. Qualifications: Previous experience in hospitality or relevant industry preferred. Intermediate computer skills and ability to learn Property Management Systems required. Familiarity with Opera, HOTSOS, Alliant, Sertifi, Resy, and Zomato is preferred. Must be able to obtain Food Handler's Card. Must be able to obtain TIPS certification. Position requires the ability to communicate effectively in English, both verbally and written, with team members, leaders, and guests. Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled. Position requires prolonged standing, walking, lifting, pushing, and pulling 35+ pounds repetitively throughout shift. Responsibilities: Serve Continental Breakfast and provide complimentary Appetizers and Beverages. Thorough knowledge of the local area including restaurants, attractions, and shops Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures, makes dining, theater, tour, travel and other arrangements. Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information Other duties as assigned.