Club Millesime Manager

Job description

Bonjour! At Sofitel, every VIP guest journey is a rare opportunity to craft an unforgettable story; one defined by elegance, discretion and deeply personalised care. Step into the role of Club Millésime Manager, where you will lead our Club Millésime operation and be a key ambassador of our “Passion for Excellence”. In this role, you will create personalised luxury experiences with warmth, flair and professionalism, bringing the art of French hospitality to life for every guest. From the first welcome to the final farewell, you will ensure every moment is seamless, refined and memorably elegant. Leading with confidence and by example, you will oversee the daily operation of Club Millésime, ensuring impeccable service, presentation and attention to detail across every touchpoint. You will anticipate guest needs, introduce innovative service touches and build meaningful relationships with VIP and Accor Plus Platinum guests, while collaborating closely with all hotel departments to deliver a seamless and elevated guest journey. Your leadership will inspire and empower a team of 20+ ambassadors to consistently uphold the highest standards of sophistication, personalised care and operational excellence. Beyond the guest experience, you will take ownership of the department’s operational and commercial performance, supporting areas such as budgeting, stock control, payroll, forecasting, reporting and resource management. You will lead the training, coaching and development of your team, foster a culture of accountability and excellence, and use guest feedback and performance insights to continually elevate Club Millésime. This is an opportunity to lead with poise, creativity and heart, ensuring every ambassador feels empowered and every guest feels truly valued. About You You bring a minimum of two years’ experience in a Front Office, Guest Experience, Club Lounge or Food & Beverage leadership role, ideally within a luxury or five-star hospitality environment. A true ambassador of the Sofitel brand, you lead with confidence, elegance and authenticity, consistently reflecting the sophistication and refinement of French hospitality in everything you do. With impeccable presentation and communication skills, you are confident engaging with executive, VIP and high-profile guests, anticipating their needs and delivering service that is both intuitive and elevated. Your attention to detail is second to none, and you take genuine ownership of the guest experience, ensuring every interaction is thoughtfully curated and every operational detail is seamlessly executed. As a natural leader, you are passionate about coaching, mentoring and developing your team, creating a culture of accountability, collaboration and “Passion for Excellence”. You are confident overseeing daily operations, managing competing priorities and resolving challenges with professionalism and sound judgement, while maintaining the highest standards of service and operational performance. You are commercially minded, people-focused and driven to create meaningful experiences while achieving departmental objectives. You hold a current RSA certificate and full Australian working rights, allowing you to work with us without restriction. If you are passionate about luxury hospitality, thrive in a leadership environment and take pride in creating exceptional guest experiences, we would love to hear from you! Our Commitment to Diversity & Inclusion We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments throughout the recruitment process, please let us know how we can support you. Discover Sofitel Sydney Darling Harbour Sofitel Sydney Darling Harbour invites guests and talent into a world where French Art de Vivre meets Sydney’s vibrant waterfront culture. As Sofitel’s flagship hotel in the Pacific, the property features 590 elegant rooms and suites, four distinctive bars and restaurants, a breathtaking award-winning infinity pool, a state-of-the-art fitness centre overlooking the skyline, an exclusive top-floor Executive Lounge and our renowned luxury spa. At the heart of everything we do are exceptional people. We are deeply committed to cultivating an inspiring, energising, and rewarding environment, one where craftsmanship is celebrated, creativity is encouraged, and luxury is delivered with intention and pride. Inspiration, Recognition & Reward As a valued Sofitel Ambassador, you will be immersed in a world of refined privileges and bespoke rewards. Enjoy privileged access to an international portfolio of luxury accommodation, exceptional dining, and curated lifestyle experiences. Daily touches of indulgence; from preferred-rate artisan coffee to a thoughtfully designed Ambassador dining menu, elevate the everyday. Your growth is equally important to us. Through a distinguished learning platform blending expert knowledge with tailored development, we support your evolution as a leader within a culture that celebrates excellence, individuality and ambition.