Club Receptionist

Job description

We are looking for an energetic, personable, and service-driven Club Receptionist to become the welcoming face of Soho House Mumbai. As the first point of contact for our members and guests, you will play a key role in creating memorable experiences and ensuring every interaction reflects the warmth, personality, and service standards of the House. This is an exciting opportunity for someone who thrives in a fast-paced hospitality environment, enjoys building relationships, and takes pride in delivering exceptional guest experiences. ### What You'll Do - Welcome members, guests, and visitors with confidence, warmth, and professionalism. - Manage reservations, enquiries, guest arrivals, and member requests across multiple House outlets. - Handle incoming calls and ensure enquiries are directed efficiently. - Support members with bookings, recommendations, and personalized service. - Coordinate guest lists and assist with events, screenings, and rooftop activations. - Take In-Room Dining orders and maintain knowledge of menus, events, and House offerings. - Act as a brand ambassador, creating positive first and lasting impressions. - Collaborate closely with operational teams to ensure seamless member experiences. ### What We're Looking For - Passion for hospitality, lifestyle, and guest experience. - Excellent communication and interpersonal skills. - A confident and engaging personality. - Ability to remain calm and professional in a busy environment. - Strong attention to detail and organizational skills. - Previous experience in reception, front office, guest relations, membership, or hospitality is preferred. If you enjoy connecting with people, creating memorable experiences, and being at the heart of a vibrant members' community, we'd love to hear from you.