About Get GolfingGet Golfing CIO, a charity with a mission to make golf more accessible for all, is seeking an experienced Clubhouse Manager to join our team at Winter Hill Golf Club This is an exciting opportunity to work for a thriving and dynamic organisation which manages and operates 13 sites with 7,000 members and over 160,000 visitors each year. The successful candidate will be part of a £20m revenue company of 600 people which reinvests profits from its operations into its venues, courses, the development of its people, and importantly, community oriented charitable initiatives local to its sites. Our model is to maximise revenue through memberships, golf days, events, functions, and F&B. We say that “our courses are for golfers while our clubhouses are for everyone”. Situated along the beautiful Thames Path in Berkshire, the club offers a stunning setting with picturesque views across the River Thames. With a large and established membership base, the club enjoys a vibrant and active community, alongside a high level of society engagement and turnover. The club has an increasingly busy Members social calendar, providing a welcoming range of events and activities for members throughout the year. With a friendly, inclusive and welcoming atmosphere, it is a fantastic environment in which to work and contribute to the continued growth and success of the club.RequirementsOverall Responsibilities Clubhouse Operations Management:Oversee day-to-day operations of the clubhouse, managing opening and closing.Ensure clubhouse facilities are clean, organized, and well-maintained.Monitor inventory of supplies, equipment, and food/beverage items· Maintain safety and security standards in compliance with health and safety regulations.Customer Service, Member & Guest Relations:Greet members and guests, addressing needs and ensuring an exceptional experience.Ensure that food and beverage offerings meet the needs of our guestsOwn the weekly F&B operations plan to ensure continuous and profitable venue growth. Handle member inquiries, concerns, and complaints professionally and efficiently.Coordinate and manage reservations, special requests, and event bookings.Staff Management & Training:Hire, train, supervise, and schedule clubhouse staff, both full time and casualDirectly manage the Head Chef to develop menus to meet financial parameters. Manage and develop Clubhouse team members in line with key performance indicators. Ensure staff provides high levels of customer serviceEnsure staff are knowledgeable about clubhouse policies and procedures.Foster a positive and collaborative work environment.Event Planning & Coordination:Work closely with the marketing team to develop marketing campaigns for the venueWork with sales team to plan and organize clubhouse events, meetings, and activitiesCoordinate logistics for events, including catering and on day set upOwn and manage the overall guest experience within the Clubhouse and Event SpacesEnsure events run smoothly, from setup to breakdown.Financial & Budget Management:Assist in the development of budgets for clubhouse operations and activities.Monitor and manage Clubhouse budgets, including labour and food costs Monitor and control operational expenses to meet budget goals.Prepare reports on financial performance, including revenue, expenses, and trends.Develop and maintain systems for tracking inventory, ordering, and receiving supplies. Maintenance and Facility Management:Ensure that all clubhouse facilities are properly maintained and clean.Coordinate with maintenance staff for regular repairs and upkeep.Compliance and Safety:Ensure compliance with relevant regulations, including food safety and alcohol service.Promote a safe environment for all, including emergency procedures & safety protocols.Marketing and Customer Engagement:Collaborate with the sales and marketing team to promote the clubhouse and its services through member communications, social media, and other channels.Experience & KnowledgeAt least 3-5 years of experience as a Clubhouse Manager in leisure or hospitalityExperience with event planning, customer service, and staff management.Proven experience in revenue generation, event sales and achieving secondary salesA passion for hospitality, the guest experience and growing a business SkillsStrong leadership with a track record of successfully managing and motivating sales and operations teams to deliver quality standards and achieve ambitious budgetsStrong business acumen and financial management skills, particularly P&LsCompetence to influence site performance through effective P&L management Excellent influencing and interpersonal skillsAn acute eye for detail with strong communication and organisational skillsProficiency in Microsoft Office and CRM software and reports/reportingStrong evidence-based decision-making ability to manage team and grow revenues ApproachProactive and results-oriented, with the ability to think strategically and act decisivelyAbility to work independently and make effective decisionsFlexible schedule, ability to work evenings, weekends and bank holidays as neededA passion for F&B, sales, people, and the ability to build and maintain relationshipsA strong work ethic and understanding of the demands of venue management. The ability to manage time effectively and to prioritise actionsStrong ability to convey important messages, often through effective story telling Salary competitive, dependant on experience.BenefitsCompany Pension SchemeTraining & DevelopmentFree Golf Membership50% discount on food Staff referral programme
About Get Golfing
Get Golfing CIO, a charity with a mission to make golf more accessible for all, is seeking an experienced Clubhouse Manager to join our team at Winter Hill Golf Club
This is an exciting opportunity to work for a thriving and dynamic organisation which manages and operates 13 sites with 7,000 members and over 160,000 visitors each year.
The successful candidate will be part of a £20m revenue company of 600 people which reinvests profits from its operations into its venues, courses, the development of its people, and importantly, community oriented charitable initiatives local to its sites.
Our model is to maximise revenue through memberships, golf days, events, functions, and F&B. We say that “our courses are for golfers while our clubhouses are for everyone”.
Situated along the beautiful Thames Path in Berkshire, the club offers a stunning setting with picturesque views across the River Thames. With a large and established membership base, the club enjoys a vibrant and active community, alongside a high level of society engagement and turnover.
The club has an increasingly busy Members social calendar, providing a welcoming range of events and activities for members throughout the year. With a friendly, inclusive and welcoming atmosphere, it is a fantastic environment in which to work and contribute to the continued growth and success of the club.
Requirements
Overall Responsibilities
Clubhouse Operations Management:
- Oversee day-to-day operations of the clubhouse, managing opening and closing.
- Ensure clubhouse facilities are clean, organized, and well-maintained.
- Monitor inventory of supplies, equipment, and food/beverage items· Maintain safety and security standards in compliance with health and safety regulations.
Customer Service, Member & Guest Relations:
- Greet members and guests, addressing needs and ensuring an exceptional experience.
- Ensure that food and beverage offerings meet the needs of our guests
- Own the weekly F&B operations plan to ensure continuous and profitable venue growth.
- Handle member inquiries, concerns, and complaints professionally and efficiently.
- Coordinate and manage reservations, special requests, and event bookings.
Staff Management & Training:
- Hire, train, supervise, and schedule clubhouse staff, both full time and casual
- Directly manage the Head Chef to develop menus to meet financial parameters.
- Manage and develop Clubhouse team members in line with key performance indicators.
- Ensure staff provides high levels of customer service
- Ensure staff are knowledgeable about clubhouse policies and procedures.
- Foster a positive and collaborative work environment.
Event Planning & Coordination:
- Work closely with the marketing team to develop marketing campaigns for the venue
- Work with sales team to plan and organize clubhouse events, meetings, and activities
- Coordinate logistics for events, including catering and on day set up
- Own and manage the overall guest experience within the Clubhouse and Event Spaces
- Ensure events run smoothly, from setup to breakdown.
Financial & Budget Management:
- Assist in the development of budgets for clubhouse operations and activities.
- Monitor and manage Clubhouse budgets, including labour and food costs
- Monitor and control operational expenses to meet budget goals.
- Prepare reports on financial performance, including revenue, expenses, and trends.
- Develop and maintain systems for tracking inventory, ordering, and receiving supplies.
Maintenance and Facility Management:
- Ensure that all clubhouse facilities are properly maintained and clean.
- Coordinate with maintenance staff for regular repairs and upkeep.
Compliance and Safety:
- Ensure compliance with relevant regulations, including food safety and alcohol service.
- Promote a safe environment for all, including emergency procedures & safety protocols.
Marketing and Customer Engagement:
- Collaborate with the sales and marketing team to promote the clubhouse and its services through member communications, social media, and other channels.
Experience & Knowledge
- At least 3-5 years of experience as a Clubhouse Manager in leisure or hospitality
- Experience with event planning, customer service, and staff management.
- Proven experience in revenue generation, event sales and achieving secondary sales
- A passion for hospitality, the guest experience and growing a business
Skills
- Strong leadership with a track record of successfully managing and motivating sales and operations teams to deliver quality standards and achieve ambitious budgets
- Strong business acumen and financial management skills, particularly P&Ls
- Competence to influence site performance through effective P&L management
- Excellent influencing and interpersonal skills
- An acute eye for detail with strong communication and organisational skills
- Proficiency in Microsoft Office and CRM software and reports/reporting
- Strong evidence-based decision-making ability to manage team and grow revenues
Approach
- Proactive and results-oriented, with the ability to think strategically and act decisively
- Ability to work independently and make effective decisions
- Flexible schedule, ability to work evenings, weekends and bank holidays as needed
- A passion for F&B, sales, people, and the ability to build and maintain relationships
- A strong work ethic and understanding of the demands of venue management.
- The ability to manage time effectively and to prioritise actions
- Strong ability to convey important messages, often through effective story telling
Salary competitive, dependant on experience.
Benefits
Company Pension Scheme
Training & Development
Free Golf Membership
50% discount on food
Staff referral programme
Get Golfing is a charity set up in 2018 to support struggling English golf facilities and stem the flow of course and club closures. We currently own and operate under long leases thirteen sites with 8,000 members and over 150,000 unique visitors each year. We employ between 250 and 500 staff (depending on the time of year) and have annual revenues of circa £17 million with annual surpluses of approximately £2m. These surpluses are re-invested back into our venues and our staffs careers and our communities objectives.
Get Golfing is a charity set up in 2018 to support struggling English golf facilities and stem the flow of course and club closures.
We currently own and operate under long leases thirteen sites with 8,000 members and over 150,000 unique visitors each year. We employ between 250 and 500 staff (depending on the time of year) and have annual revenues of circa £17 million with annual surpluses of approximately £2m. These surpluses are re-invested back into our venues and our staffs careers and our communities objectives.
