Clubs Manager | Maryland Club

Job description

PROJECT DESCRIPTION We are looking for a hands-on operations leader focused on delivering exceptional guest and member experiences at The Maryland Club. Located within the XFINITY Center at the University of Maryland, The Maryland Club is a premium, members-only club offering upscale dining, member programming, game day service, and private events. THE ROLE The Club Manager of The Maryland Club is the primary on-site operational leader responsible for day-to-day service execution, people leadership, staff development, member engagement, and maintaining premium club standards as well as the XFINITY Center premium game day operations, including suites, courtside service, and all-inclusive game day club operations. This role is designed as the owner of daily operations in the building, fully accountable for the guest and member experience. This role requires strong floor presence, consistent communication, and the ability to uphold a high-quality private club experience through hands-on leadership and execution. Operations Leader Lead daily club operations and serve as the primary decision-maker on-site Ensure consistent execution of service, safety, and operational standards Oversee premium game day operations and all guest-facing experiences Maintain readiness, organization, and presentation of all club spaces Hospitality Leader Set and uphold hospitality standards reflective of a premium private club Build and maintain strong relationships with members and guests Lead service recovery and respond to feedback with professionalism Oversee member programming, events, and experiential initiatives Member Experience Creator Lead, develop, and hold accountable all salaried and hourly team members Oversee hiring, training, scheduling, and performance management Establish a culture of accountability, professionalism, and pride Ensure consistent training standards and team preparedness Culinary & Beverage Provide leadership oversight of all food and beverage operations Partner with culinary and beverage leadership to ensure quality and consistency Ensure alignment between front- and back-of-house teams QUALIFICATIONS To perform this job successfully, the successful candidate must be able to perform each essential duty above at the highest levels and evoke creative talents. The requirements listed below are representative of the knowledge, skill, and/or ability required. 2–4 years of hospitality leadership experience in restaurants, lounges, private clubs, hotels, or sports venues. Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment. Organized, reliable, and able to manage multiple priorities. Must be flexible to work extended hours due to business requirements including late nights, weekends game days and holidays. Knowledge of accounting policy and procedures and POS Systems is required, preferably ClubEssentials. Proficiency in Microsoft Office: Outlook, Teams, Word, Excel, and PowerPoint. COMPENSATION Competitive salary range of $70,000 - $80,000 commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: On Site University of Maryland / Maryland Club College Park, MD PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. #LI-EC1