Cluster Group & Banquet Sales Executive

Job description

Handle and follow up Group & Banquet enquiries, including group accommodation, meetings, events, and banquet requests. Prepare and submit proposals in line with the hotel’s availability, pricing, and selling strategy. Follow up on proposals and enquiries to increase conversion into contracted business. Generate new Group & Banquet sales opportunities and develop relationships with potential clients. Maintain and strengthen relationships with existing accounts to generate repeat and additional business. Re-engage past and inactive accounts to identify potential business opportunities. Ensure all group and event reservations are accurately entered into the relevant systems with complete and correct information. Communicate guest, group, and event details effectively to Front Office, Housekeeping, Food & Beverage, Banquet, Reservations, and other relevant departments. Follow up on group arrivals and in-house accounts to support high levels of guest satisfaction. Identify and maximize upselling and cross-selling opportunities across hotel services, including rooms, restaurants, event spaces, and other revenue-generating outlets. Support efforts to minimize revenue loss related to cancellations, no-shows, and booking amendments. Monitor upcoming events, exhibitions, conferences, and business activities in Istanbul to identify potential sales opportunities. Maintain awareness of competitor activities, market trends, pricing, and product offerings. Support the preparation of weekly Group & Banquet forecasts, reports, and sales analyses. Work closely with the Director of Sales, Revenue, Marketing, Reservations, and operational departments to ensure effective sales coordination. Participate in client meetings, site inspections, sales calls, and other sales activities when required. Follow up on client feedback and contribute to continuous improvement in service quality and guest satisfaction. Ensure compliance with hotel policies, brand standards, health and safety regulations, and operational procedures. Attend required meetings, training sessions, and e-learning programs. Perform any other reasonable duties assigned by the Manager in line with business and operational needs. Bachelor’s degree in Hospitality Management, Tourism, Business Administration, Marketing, or a related field. Previous experience in Group Sales, Banquet Sales, Event Sales, MICE, or Corporate Sales, preferably within the luxury hospitality industry. Good understanding of group bookings, meetings, events, and banquet sales processes. Strong sales mindset with excellent communication and client relationship management skills. Ability to prepare proposals, follow up enquiries, and support the sales closing process. Strong commercial awareness with the ability to identify upselling and revenue opportunities. Excellent planning, organization, and follow-up skills. Ability to manage multiple clients and events simultaneously. Strong coordination and teamwork skills across operational departments. Proficiency in Microsoft Office applications. Experience with hotel PMS, CRM, or sales systems is preferred. Good command of English; an additional foreign language is an advantage. Flexible, proactive, solution-oriented, and comfortable working in a fast-paced hotel environment. Strong team player with a guest-focused and results-driven approach. Rixos Hotels, with 25 years of experience in the tourism sector, continues to grow worldwide as a Turkish brand with new investments, driven by a management model based on dynamic, flexible, and proactive strategies. Currently, we operate 43 different hotels, theme parks, and special projects across 3 continents and 8 countries. In Turkey, we provide services to our guests in various concepts with a talented workforce of approximately 8,000 people in the Antalya, Muğla, and Istanbul regions. We are seeking a valuable team member for the position of " Cluster Group & Banquet Sales Executive " to be considered at Rixos Tersane İstanbul.