Cluster Head - Surat

Job description

**About Stable Money** Stable Money is India’s leading fixed investment platform. It is a marketplace which helps customers discover and invest in high-quality fixed-income products such as Fixed Deposits (FDs), RD, Bonds, Credit Cards, Mutual Funds from trusted institutions. Stable Money has 30 lac+ trusted investors, 2000cr+ bookings since inception and is backed by marquee investors such as Z47, Lightspeed, Fundamentum, Matrix Partners, RTP Global to name a few. **Role Overview** As the Cluster Head, you are owning end to end P&L, investment wallet growth, team & channel performance. This is a hands-on, field-first role focused on direct customer acquisition, partner development (IFAs/DSAs/MFDs/wealth advisors), team building, and process-driven execution. **What You’ll Own (Key Responsibilities)** Market & Growth \* Build and execute the city go to market: micro market mapping, pincode coverage, funnel & beat plans. \* Deliver monthly and quarterly targets for investments volume (₹), number of FDs, number of Bonds, number of mutual funds, active customers, and repeat investments. \* Drive investment wallet growth via cross sell/upsell, portfolio deepening, and city level campaigns. Channel & Partnerships \* Acquire, activate, and scale channel partners (IFAs, DSAs, wealth boutiques, community leaders, housing societies, corporates etc). \* Run partner onboarding, training, joint customer events, incentive governance, and performance hygiene. \* Maintain high partner productivity (activations, conversion %, average ticket size, compliance score). \* Direct Sales & Customer ExperienceLead from the front in high stakes customer meetings; close marquee customers/accounts. \* Ensure top tier NPS: zero-defect KYC/documentation, quick TATs, and clear communication. Team Building & Leadership \* Hire, train, coach, and manage 5–10 field sales reps (minimum 2 years prior team handling required). \* Institute a rigorous operating rhythm: daily huddles, weekly reviews, funnel hygiene, pipeline building, sales commitments, and capability building. P&L, Process & Compliance \* Own city P&L: productivity, CAC, ATS, incentives, vendor spends, and unit economics. \* Be a stickler for process - CRM hygiene, pipeline data, sales commitments, input metrics, and SOP adherence. \* Ensure regulatory compliance (KYC/AML/PMLA) and audit readiness; drive clean, documented operations. Data, Reporting & Collaboration \* Track inputs → outputs: leads → meetings → commitments → investments → renewals. \* Publish weekly/monthly dashboards; flag risks early and propose fixes. \* Work closely with central product, operations, and marketing on city feedback and experiments. **What Great Looks Like (KPIs you’ll be measured on)** \* FD Volume (₹) & #FDs booked; average ticket size; wallet deepening/renewals \* Bond Volume (₹) & #Bonds booked; average ticket size; wallet deepening/renewals \* Mutual Fund Volume (₹) & #MFs booked; average ticket size; wallet deepening/retention \* Lead to Sale Conversion %, cycle time (TAT), cancellation/error rate \* Active & productive partners, partner activation to productivity ramp \* Team productivity per rep, activity/visit metrics, adherence to beats CAC & city unit economics, marketing ROI, incentive efficiency Customer NPS **Must-Have Qualifications** \* 8+ years in City managing the P&L & B2C sales \* Local city experience & network (must have worked in the same city you’re applying for). \* Proven direct sales to retail/affluent customers and channel sales via IFAs/DSAs/partners.Managed a 5–10 member field team for ≥2 years with hard targets and reviews. \* Strong command of sales process, CRM, funnel metrics, and on ground execution. \* Bachelor’s degree (MBA preferred).Fluency in English + local language. **Skills & Traits We Value** \* Hunter mindset with high ownership; thrives in the field (70 - 80% on ground). \* Process first operator: plans beats, tracks inputs, inspects what they expect. \* Excellent negotiation, closing, and partner management skills. \* Data-driven; strong Excel/Google Sheets; comfortable with CRM tools. \* High integrity, compliant by default; clear written & verbal communication.Flexibility to run weekend drives/events when needed.