Cluster Housekeeping Head

Job description

Your Role in the Story The Cluster Housekeeping Head is responsible for overseeing the cleanliness, hygiene, and operational excellence of all LUURA properties across multiple operation areas. This role leads and coordinates housekeeping operations for guest rooms, public areas, spa facilities, and laundry services. The Cluster Head ensures consistent standards of cleanliness, efficient workflows, people’s training, and compliance with hygiene and safety regulations, while maintaining exceptional experiences for guests and employees alike. Key Responsibilities Oversee and lead the recruitment, selection, onboarding, and integration of housekeeping staff, ensuring compliance with LUURA standards, policies, and procedures. Manage housekeeping team turnover, supporting seamless transitions and maintaining operational standards, performance, and motivation throughout the season. Lead, mentor, and supervise on-site housekeeping supervisors and teams across rooms, public areas, spa, retail areas, and laundry. Plan, coordinate, and conduct regular training programs on cleaning standards, hygiene protocols, guest interaction, and safety procedures. Ensure team compliance with company standards and foster engagement, motivation, and professional development. Oversee daily housekeeping operations, ensuring proper shift alignment, coverage during peak hours, and on-ground supervision across all properties. Perform team scheduling to guarantee appropriate assignment and organization of staff for each shift. Supervise and ensure housekeeping teams prepare guest rooms, spa facilities, and public areas for daily operations and before each guest arrival, maintaining LUURA’s high standards of cleanliness and presentation. Conduct daily operational checks to confirm all housekeeping processes, equipment, and facilities are functioning correctly. Manage and monitor laundry operations to ensure timely, high-quality service for guest linens and staff uniforms. Oversee uniform operations, ensuring staff have the correct uniforms ready for every shift. Supervise (being hands-on) cleanliness and maintenance of public areas, spa facilities, and offices, ensuring a high standard of hygiene and presentation. Conduct regular audits, inspections, and spot checks of rooms, public areas, laundry, and operational areas, proactively identifying and resolving potential issues or gaps. Work closely with department heads (Front Office, F&B, Security, Maintenance) to understand and address operational needs while collecting feedback from guests. Monitor housekeeping KPIs, operational data, and incident reports to continuously improve efficiency, quality, and guest experience. Ensure compliance with local hygiene, safety regulations, and internal quality standards across all sites. Oversee budgets and manage the inventory of amenities efficiently in alignment with relevant department heads. Create and manage budgets for uniforms and other housekeeping-related supplies, ensuring cost-effective procurement and allocation. Prepare detailed reports for senior management on operations, staffing, audits, training initiatives, and continuous improvement plans. Who We’re Looking For Minimum of 8 years of housekeeping experience, with at least 3 years overseeing multiple properties or sites. Proven experience managing rooms, public areas, spa, laundry, and retail areas in hotels, resorts, or large properties. Pre-opening experience is required. Strong knowledge of housekeeping standards, hygiene protocols, laundry operations, and safety regulations; in Greece. Experience creating SOPs, manuals, and training programs for teams. Demonstrated ability to lead, supervise, and motivate large teams, manage shift alignment, peak operations, and new staff integration. Proactive approach to identifying operational gaps, solving problems, and maintaining high-quality standards. Excellent organizational, leadership, and communication skills. Ability to collaborate effectively with other departments to ensure smooth operations and guest satisfaction. Fluency in English; additional languages are a plus. Eligible to work in an EU country. Physically fit and able to oversee housekeeping operations, conduct inspections, and manage on-ground teams. Committed to delivering exceptional guest experiences and maintaining high operational standards. Passionate about culture, art, and authentic hospitality. Perks You’ll Love Team rates at LUURA, Ennismore & Accor properties worldwide. Discounts at our restaurants, bars, and cafes. Access to art, cultural events & live music nights. Recognition that matters — from surprise gifts to team celebrations. Beautiful team spaces & comfortable accommodation (where applicable). Ready to Dive In? Bring your energy, your ideas, and your true self — and let’s create something unforgettable together. 📍 Apply now and start your journey with LUURA . Every Gesture Carries Meaning. Every Stay Leaves a Mark. At Luura, work unfolds like island life itself. Unhurried. Intentional. Shaped by culture, art, and the people who bring it to life. We believe luxury should feel human. Connection matters. Details speak quietly but with purpose. Our spaces are designed not only for guests, but for those who animate them. Places where curiosity is welcomed, individuality is valued, and ideas are heard. Contribution here is personal. Craft is respected. Each day offers a new opportunity to create moments that linger. If you are thoughtful, creative, and moved by making experiences that feel real, you will feel at home. Welcome to Luura. The Island Chapter Luura begins its journey in Paros with two distinct yet connected expressions. Luura Paros Cliff, opening May 2026, features 39 thoughtfully designed rooms set above the sea. One year later, Luura Paros Sand follows with 49 additional rooms and a collection of vibrant food and social spaces that capture another rhythm of the island.