Cluster Manager - QLD

Job description

About the role The cluster manager is part of T2’s retail leadership team within the designated region, who is directly responsible for the P&L performance of their T2 retail store portfolio alongside coaching & mentoring the store managers & teams. This will include executing the T2 retail strategy and leadership of stores ensuring brand representation at the highest level, whilst developing a culture of excellence in customer service that delivers a seamless customer journey . Key responsibilities Cluster performance - delivering budgeted sales & EBIT. Be responsible for the day-to-day management of the retail store, including effective rostering, visual merchandising, managing deliveries and stock. Lead and embed a culture with the T2 Values that builds a team of engaged product and brand ambassadors within your store. Drive exceptional customer service that translates into increased customer satisfaction and loyalty. Achieve budgeted sales, wage targets and manage other controllable costs. Ensure your store is operating to correct T2 policy, processes and guidelines communicated from your Line Manager and Support Office. Identify your team’s development needs and motivate to drive performance for future succession You will inspire your team to deliver customer excellence in all facets of store operations. With a background in retail management, you will be passionate, commercially minded and focused on delivering positive results for the business. You will have strong communication skills and excellent time management skills This role is primarily based at our Chermside store, where you will perform the full range of Store Manager responsibilities for four days each week, while also supporting the broader cluster to drive operational excellence and commercial performance. Life at T2 Competitive salary with bonus earning potential with T2’s monthly sales incentive program. Enjoy a 50% discount to spoil yourself, plus endless cups of tea. Get recognition and rewards. T2 celebrates our teams contributions through our Moment Makers program, featuring exciting prizes. Volunteer leave day per year with a purpose-aligned organisation. Workplace policies with impact: Gender equity policy, Equitable remuneration policy and Flexible working arrangement options Employee Assistance Program (EAP). About the application process Don’t feel like you meet every single requirement? Still apply! We’d love to receive your application if most of your experience matches and you think you’ll thrive in this role. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. No agencies please – we have this one brewing in-house. Sounds like your cup of tea? Apply now! Looking for a role that fills your cup? Good news, T2 Tea is looking for a Cluster Manager to join its QLD leadership team. This isn’t just retail. It’s an immersive tea experience. If you love creating memorable experiences, sharing stories, and connecting with customers with the perfect brew, this is the role for you. About Us We’re T2, a tea brand known for its delicious tea made with premium, sustainable ingredients. Every day, we love to excite our customers by inviting them into our world of tea, online and in our retail stores across Australia and New Zealand. Like our teas, our people are unique and diverse. We believe every team member brings different experience and skills to each role which is invaluable to T2. In return we provide training, incentives and encourage an inclusive culture through our policies and initiatives. Today, we’re part of LIPTON Teas and Infusions, the world’s largest tea business. For our team, this connection op ens opportunities to build global relationships, expand your career globally and participate in global programs and industry-leading initiatives. We’re also proudly B Corp Certified, get to know more about us at: