CLX Squad Lead, EU

Job description

We’re looking for a highly motivated, compassionate leader who’s eager to bring our Claims Experience Team to the next level. Your day-to-day will involve overseeing our experienced CLX advocates as they manage claims for our European customers. You will ensure all claims are handled efficiently, while working to improve our claims experience into the best in the industry. We will look to you to guide, mentor, and manage this incredible team. We believe three things matter for every role at Lemonade: *drive* to push through challenges, *efficiency* that keeps standards high while moving fast, and *adaptability* that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work. Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools. ## **What you’ll do** - Manage the day-to-day operations for our Dutch claims team - Train and coach the claims experience advocates on your team - Delight our customers with seamless claims while outperforming on our KPIs - Report on industry and company trends and other data-driven insights to both internal and external stakeholders - You will be the main point of contact for all Dutch claims related enquiries ## **What you’ll need** - Minimum of 3+ years of claims-handling experience - 5+ years in a leadership role growing, managing, and coaching a claims team - Proficiency in Dutch and English - Desire to work in a unique, dynamic, and fast-paced startup environment - Empathetic, patient, and positive approach to your work - Ability to work in an office environment a minimum of 2 days a week - At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of AI, as a commitment to ongoing growth in this field is a fundamental part of our culture