Co-Manager

Job description

**Overview** The role of the Co-Manager is to assist the Store Manager in leading the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They *drive personal sales* by demonstrating and coaching to the La Senza selling behaviors to create a high performance selling culture within their team and achieve the stores sales goals. They live our values and represent the brand in their behaviors. **Role and Responsibilities** - Support Store Manager in creating a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors - Participate on the sales leadership team by coaching and developing associates to the Company’s selling behaviors - Manage and resolve customer relations issues - Support recruiting, hiring, and onboarding processes to ensure the store is fully staffed to Company’s guidelines - Support the talent management lifecycle of Sales Associates, including assessment, training, retention, career development, succession planning and recognition - Lead and delegate, as appropriate, the execution of all company initiatives - Promote and create a positive work environment, and effectively resolve associate relations issues - Support the physical inventory process and support the physical inventory process and other store the strategies to reduce shrink - Ensure standard operating procedures are followed, including damages, transfers and other compliance-related items - Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies - Analyze the business and create/communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities - Support the Store Manager in creating weekly schedules, managing store payroll budget and controllable expenses - Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide - Support and reinforce all activities related to providing a safe working environment - Ensure that housekeeping and maintenance of store is executed properly - Lead with professionalism and behaviors guided by the company values **Key Success Criteria** - Minimum 1-3 years of retail supervisory or Management experience, clothing preferred - Ability to foster an environment of exceptional customer service and optimize the Company selling model - Ability to effectively delegate, follow up and communicate with all levels of the organization - Ability to assess talent, coach, develop and manage performance - Business acumen with strong strategic and analytical skills - Schedule flexibility to include evenings, weekends and non-business hours - Ability to manage complex and competing priorities through time management and organizational skills - Professional demeanor that reinforces brand and company standards