Co-Response Crisis Counselor, REACH (Nashville, TN)

Job description

Ranked one of Tennessee’s top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals. Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis. If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you! Job Title: Co-Response Crisis Counselor, REACH (Nashville, TN) Now Hiring: Four Expansion Positions Mental Health Cooperative is excited to announce the expansion of our REACH Co-Response Program in partnership with Metro Nashville Fire Department. We are hiring four Co-Response Crisis Counselors to join this growing team, with a planned start date of September 1, 2026 . Available Positions: 2 Day Shift Positions (schedule to be determined) 2 Night Shift Positions (schedule to be determined) Position Summary: Provide face-to-face crisis intervention services in the least restrictive manner to people experiencing a mental health emergency and mental health support and care coordination while co-responding with Metro Nashville Fire Department. Position Responsibilities: Conduct crisis assessment and crisis intervention services to appropriately address the needs of consumers experiencing a psychiatric emergency. Provide immediate mental health support, coordinate consumer care and use internal/external programs and outside community resources to ensure quality care to reduce engagement with Nashville emergency services. Counselor will ride along in Fire Department SUV responding to primarily mental health calls for service but will also provide mental health support for the community in other calls for service. Clinically assess for the least restrictive alternative to meet the needs of the consumers experiencing a psychiatric emergency. When hospitalization is necessary, make appropriate referrals to facilities equipped to meet needs of the consumers. Make appropriate referrals to EPS Treatment Services to ensure they have necessary clinical information. Actively participate in consult process with supervisory staff when dispositioning cares. Provide follow-up services as indicated in the policies and procedures and set forth in Title 33. Coordinate with REACH, CIT Co-response, and Mobile Crisis team in cases where intense follow up and system navigation are needed. Develop individualized plans to meet needs of consumers in crisis. Respond to requests for face-to-face assessment in a timely manner. Always maintain appropriate customer service skills. Assist Triage Counselors in coordinating crisis response and care with consumers in the community. Provide telephone counseling when needed. Maintain accurate clinical records and complete documentation within departmental guidelines. Coordinate services as needed with care management teams and provide consultation, as needed, with care management teams within and outside the agency. Assist community agencies with information and/or dispositions. Educate community agencies as needed on crisis services as directed by supervisory staff. Assist teammates as needed. Essential Skills and Experience: A mental health professional with specialized training in crisis intervention with a minimum of a Master’s degree in a related field (counseling, psychology or social work) Essential Requirements for the Position: Valid Tennessee Driver’s License Acceptable Criminal Background Investigation Personal Automobile Insurance “F” Endorsement Cell Phone Core Competencies: Interpersonal Skills Demonstrates the ability to work independently to make critical decisions and to work collaboratively as an integral part of a team (crisis team and agency wide team). Assists teammates when needed. Has the ability to initiate, develop and maintain effective working relationships with Consumers, families, law enforcement and other referral sources. Understands and is able to use conflict resolution and negotiation skills in order to defuse difficult situations. Demonstrates professionalism and empathy with Consumers and referral sources. Assessment and Intervention Skills Ability to evaluate risk factors and potential risk factors during assessments. Ability to thoroughly and accurately explain and document assessment and recommended interventions/dispositions. Solid working knowledge of the DSM diagnostic guidelines. Recovery Focused Utilizes less restrictive alternatives appropriately to address Consumer needs. Ability to identify and utilize Consumers natural supports when available. Comprehensive knowledge of community resources and ability to link individuals to appropriate resource. Customer Service Internal & external customer service indicative of mutual respect & trust BENEFITS: Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available: Medical Insurance/Prescription Drug Coverage Health Savings Account Dental Insurance Vision Insurance Basic Life and AD&D Insurance Short- & Long-Term Disability Supplemental Life Insurance Cancer Insurance Accident Insurance Critical Illness Insurance 403b - Retirement Plan Calm App for medication and mental health Gym membership discounts Pet Insurance Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.