Coach Development Manager

Job description

ABOUT MENTO Mento is a performance coaching platform on a mission to increase human potential at global scale and help people — and companies — grow. We believe coaching is one of the most powerful ways to unlock meaningful professional growth. We also believe the future of coaching is human + AI: deeply human where trust, judgment, and connection matter most, and intelligently augmented where technology can make coaching more measurable, actionable, and scalable. Mento pairs leaders with top operators in their field for 1:1 coaching and mentorship, supported by Moments, our AI intelligence layer that turns coaching into real-time insight. Our customers include Anthropic, OpenAI, Vercel, 1Password, Brex, Whatnot, Gusto, and Hims & Hers. We’re backed by leading investors including Slow Ventures, M13, and Twelve Below. ABOUT THE ROLE We’re looking for a Coach Development Manager to support our work turning world-class operators into some of the best coaches in the world. You’ll lead critical parts of how Mento selects, trains, assesses, and develops coaches, from Coaching 101 through their ongoing development at Mento. You’ll facilitate training, evaluate coaching quality, give developmental feedback, and build systems that support great coaches in continuing to get better. You’ll also take on a harder problem: how do we scale exceptional coach development without diluting what makes it exceptional? You’ll partner closely with our Head of Coaching to translate Mento’s methodology and quality standards into a coach-development system that can grow with us. That means evolving our coach trainings and continually identifying what requires expert human judgment and what can be taught, systematized, or made asynchronous. This is a role for someone who loves the craft of coaching, loves developing other coaches, loves facilitation, and gets excited about building the system behind both. WHAT YOU’LL DO DEVELOP EXCEPTIONAL COACHES - Facilitate Mento training programs, initially alongside our Head of Coaching and independently as you develop mastery. - Conduct and aggregate training and quality reviews, identifying individual development needs and patterns across our coach population. - Support ongoing coach development through practice, feedback, mentor coaching, and programming. - Support coaches in developing within a shared Mento standard while preserving the experience, perspective, and style that makes each coach valuable. - Turn recurring developmental needs into tools, resources, and learning experiences that can support coaches at scale. SELECT AND ASSESS MENTO COACHES - Interview and assess prospective Mento coaches, evaluating candidates against Mento’s coaching standards. - Identify quality and performance patterns and translate them into meaningful developmental feedback. - Codify what we learn about successful Mento coaches so our selection and assessment systems become stronger as we grow. SCALE COACH TRAINING PROGRAMS - Partner with the Head of Coaching to evolve coach trainings for scale. - Build and test the systems, materials, and experiences needed to make the scaled model work. - Increase training capacity without losing the rigor or quality of the experience. - Codify our facilitator-development approach into a repeatable Train-the-Trainer playbook. BUILD THE COACH-DEVELOPMENT JOURNEY - Bring & continually improve Mento’s coach-development architecture to life across the coach lifecycle. - Build the application of a first-year development pathway that extends beyond initial coach training into ongoing practice, feedback, programming, and growth. - Support the Head of Coaching in building a coach’s first year at Mento into an integrated ICF coach-specific training experience. - Support Mento’s ICF accreditation requirements and the ongoing evolution of our accredited training. CODIFY AND BUILD FOR SCALE - Capture and codify the methodology, judgment, and practices behind how Mento recruits, trains, assesses, and develops coaches. - Turn repeatable practices into clear frameworks, tools, playbooks, and learning experiences. - Distinguish what requires expert human judgment from what can be taught, systematized, automated, or made asynchronous. - Test and iterate those systems to make sure scale improves efficiency without lowering the quality bar. BUILD THE COACHING COMMUNITY - Shape and own coach programming as a component of the coach lifecycle journey and community building. - Partner with the Head of Coaching to translate relevant partner context into useful guidance for coaches. - Stay close to what coaches are experiencing and surface patterns, needs, and opportunities that should inform how we develop and support them. WHO WE’RE LOOKING FOR You’re an experienced and certified coach who gets as much satisfaction from developing other coaches as you do from coaching yourself. You have the credibility to work with experienced operators and coaches, but you’re also a builder. You can walk into something that works, understand why it works, and help make it repeatable and scalable without sanding off what makes it special. You bring: - An active ICF PCC credential. - 10+ years of professional experience, including meaningful coaching experience. - Experience training, developing, supervising, or mentor coaching other coaches. - Strong facilitation experience with both small and larger groups. - Experience working inside a startup, technology company, or similarly fast-moving environment. - Strong judgment about what constitutes excellent coaching and the ability to articulate why. - The ability to distinguish individual coaching style from coaching quality. - Skill in giving clear, specific developmental feedback to experienced professionals. - An eye for patterns. You can see what one coaching interaction might tell us about a larger developmental need. - A builder’s instinct. When something works, you naturally want to understand it, capture it, simplify it, and figure out how it scales. - An ability to recognize where human judgment adds real value and where technology, process, or asynchronous learning can do the work. - Comfort building while the systems themselves are still evolving. - A warm, direct, highly relational style that earns trust with experienced coaches. WHY JOIN MENTO This is an opportunity to play a key role in how Mento grows and supports its coach community. You’ll work closely with Coaching, Operations, and cross-functional teams who care deeply about helping people grow at work, and about building a company with trust, respect, curiosity, and care. At Mento, we believe AI is transforming not only the tools we use, but how people collaborate, learn, and build together. Every team member is growing into a builder, cross-functional collaboration is central to how we work, and continuous learning is foundational to our culture. We’re remote-first and believe in flexibility and autonomy. We strongly believe diversity of experience, perspective, and background leads to a better environment for our team and a better product for our users. If you’re excited to help build the systems that support great coaching experiences at Mento, we’d love to meet you. OTHER BENEFITS AND PERKS INCLUDE: ✈️ Fully Remote - ability to work from anywhere with bi-annual team offsites 💰 Competitive salary and equity 🏥 Medical, dental, vision, and a 401k plan 🌴 Unlimited vacation (We actually mean this! it's important to keep yourself fresh) 💻 $500 home office stipend 👥 Access to your own Mento Coach