Collaboration Systems Engineer

Job description

Who We Are FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations. At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. Are you ready to make your impact? About the Role The Information Technology Group (ITG) is a collection of people, processes, and technology investments designed to achieve the business goals of FTI Consulting. The Collaboration Systems Engineer will serve as a technical leader responsible for the architecture, design, implementation, optimization, and lifecycle management of enterprise audio-visual and collaboration environments. This role combines deep expertise in video conferencing, wireless presentation, integrated room technologies, and Crestron/Extron platforms with the ability to establish standards, lead complex room initiatives, and provide final technical guidance for custom solutions mandated by GRE. The successful candidate will partner closely with business stakeholders, project managers, IT teams, systems integrators, and vendors to deliver scalable, high-quality meeting space solutions that support executive, client-facing, and enterprise-wide needs. What You’ll Do Design, configure, implement, maintain, and optimize a wide variety of AV systems and equipment, including cameras, microphones, DSPs, codecs, room control panels, switching, control processors, wireless presentation platforms, and display technologies. Provide engineering oversight for conference rooms and executive spaces, ensuring room readiness, implementation quality, operational resilience, and a high standard of service for executive and client-facing events. Conduct routine operational testing, advanced troubleshooting, fault isolation, and root cause analysis on AV systems and integrated room technologies. Lead or support the design and implementation of custom AV solutions for complex rooms mandated by GRE, ensuring alignment with business requirements, standards, and user experience expectations. Own solution architecture for complex AV environments, including requirements discovery, design development, equipment selection, standards alignment, and final technical design approval for custom room implementations. Act as a technical expert and liaison with office stakeholders, project managers, systems integrators, GRE, and third-party vendors for solution design, deployment, upgrades, and issue resolution. Establish, maintain, and continuously improve enterprise AV standards, documentation, support models, and room design patterns, and contribute to roadmap planning for collaboration and meeting space technologies. Provide technical leadership to systems integrators, third-party vendors, and internal project stakeholders by reviewing designs, validating implementation quality, resolving escalated issues, and ensuring solutions meet enterprise and GRE requirements. Serve as a subject matter expert for enterprise collaboration platforms, providing technical guidance, escalation support, and best practices for Microsoft Teams, Zoom, and related room technologies. Partner with IT and business teams to define user requirements and translate them into scalable AV and collaboration solutions the broader ITG organization can support. Lead complex enterprise AV initiatives such as room modernization programs, platform standardization efforts, technology refreshes, and high-visibility meeting space deployments across offices or business groups. Lead configuration standards and provide advanced troubleshooting for AV-related software, control interfaces, wireless presentation systems, and endpoint integrations across room systems and workstations. Oversee the operational health and support strategy for enterprise AV systems, including display technologies, projectors, video conferencing platforms, room control systems, wireless presentation systems and scheduling solutions, using documented standards and service procedures. Provide technical consultation on connectivity, workflows, and best practices across AV conferencing and wireless presentation solutions, particularly for complex, high-visibility, or non-standard room use cases. Develop and deliver user training, technical demonstrations, and adoption guidance to improve effective use of AV and collaboration technologies. Partner with workplace, reception, and event support teams to align room scheduling, service readiness, and AV requirements for internal and external meetings. Oversee complex video and audio conferencing requirements, monitor service utilization and trends, and use operational insights to inform capacity, standards, and service improvements. Evaluate emerging AV and collaboration technologies to support continuous improvement, innovation, and alignment with enterprise best practices. Build trusted relationships with internal and external stakeholders by delivering high-quality consultation, proactive communication, and reliable execution for meetings, events, and high-visibility engagements. How You’ll Grow ITG uses an “IT Service Portfolio” approach to align with business priorities, and to articulate and communicate the diversification of IT investments for the business. FTI Consulting leverages the Information Technology Group (ITG) to accomplish the following goals: Improve Practitioner Productivity and grow the business with IT, Reduce Risks with IT in the business, and Manage a balanced set of IT investments that meet business objectives. We encourage our employees to become “Super Users” of all our services, take advantage of multiple opportunities to work with colleagues on the wide array of cross functional to inter department projects, and self-improve through professional development. What You Will Need to Succeed Basic Qualifications 5+ years of progressive technical experience in the architecture, design, configuration, implementation, commissioning, operation, and support of enterprise AV, video conferencing, wireless presentation, and integrated collaboration systems, including multi-room and large-format environments. Demonstrated expertise with enterprise AV and collaboration systems, including Cisco and Logitech VTC codecs, cameras, DSPs, control systems, Barco ClickShare wireless presentation technologies, room scheduling platforms, and the supporting network infrastructure. Deep hands-on experience with Crestron and/or Extron platforms, including system configuration, programming support, troubleshooting, commissioning, and deployment of integrated room solutions in enterprise environments. The ability to document solution designs in Microsoft Visio. The willingness to travel up to 30% of the time, including internationally. Advanced understanding of PC architecture and endpoint integration Windows Server, Active Directory, Group Policy, and authentication technologies including 2FA Microsoft 365, Windows 10/11, and collaboration platforms such as Microsoft Teams and Zoom Rooms Audio visual system design, configuration, implementation, and lifecycle support for video conferencing and wireless presentation systems Crestron and Extron control systems, signal flow, DSP fundamentals, switching, and room automation Networked AV, AV over IP, and integration of cameras, microphones, displays, codecs, and control interfaces in complex meeting spaces Excellent communicator with the ability to translate technical concepts into practical solutions for stakeholders, users, and vendors Independently able to assess client and room requirements, engineer fit-for-purpose AV solutions, and adapt to varying system designs and operational needs Independently produce technical documentation, standards, operational reports, and solution designs, and serve as the escalation point for custom AV room requirements mandated by GRE Preferred Qualifications Bachelor's degree in computer science, information technology, engineering, audiovisual technology, or a related field. Advanced AVIXA certifications such as CTS-D and/or CTS-I are strongly preferred; Crestron, Extron, Poly, QSC, Biamp, Microsoft Teams Rooms, or related manufacturer certifications are highly desirable. Deep experience with networked AV technology, AV over IP, DSP tuning, enterprise room standardization, and development of scalable design patterns or reference architectures for meeting spaces. Experience supporting executive and VIP environments. Self-driven and results-oriented with strong engineering judgment, a clear focus on quality, and the ability to lead technical decision-making, influence stakeholders, and drive outcomes across cross-functional teams, vendors, and service providers. Demonstrated experience leading technical workstreams, overseeing integrators and third-party vendors, and driving design decisions across multiple stakeholders, offices, or project phases. The ability to lift and move equipment up to 50 pounds may be required. Experience leading AV room builds, refresh initiatives, collaboration platform rollouts, and technical design reviews across multiple sites, business groups, or enterprise-wide programs. Experience mentoring junior team members, guiding vendors or integrators, and contributing to enterprise AV standards, documentation, support models, and long-term roadmap planning. Experience with IT knowledge base and ticketing systems. Experience working on time-bound projects with tight deadlines. Able to understand, explain, and generate metrics from existing measures to support operational and service improvement decisions. #LI-DB1 #LI-Remote FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. Compensation Minimum Pay: $119,000 Maximum Pay: $208,000 Compensation Disclosure : The compensation range reflects potential base salary for the role. Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual’s location, skills, level of experience, and qualifications.