Collection Agent

Job description

*\*\*\* This is where your organization can create a consistent intro to all of your jobs, creating consistency in voice and messaging across all job posts* *\*\*\* C'est ici que votre organisation peut créer une introduction cohérente à tous vos emplois, en créant une cohérence dans la voix et la messagerie dans tous les postes.* *Collections Specialist* ***Collections Call Center Representative*** **_**_ *\**\* ***Work Schedule:*** ***The earliest work schedule would start at 8 a.m.*** ***The latest work schedule would start at 9 p.m.*** ***We do have a need for flexibility to work Saturdays now and Sundays in the future.*** **_**_ *\**\* Bring your customer service skills and exceptional phone etiquette to our dynamic call center! Right now, we are seeking Collections Call Center Representatives to join our collections team**.**Our energized and entrepreneurial culture is ideal for challenging your skills, expanding your experience, and growing your career. If you’re experienced in collections, customer service, and/or sales, a rewarding career is just a click away! Apply today! As a **Collections Call Center Representative,** you will collect unpaid/past due revenue with the overall intent to return the customer back to good standing. You will be responsible for providing respectful and courteous service on every call to create a positive experience for the customer. **Responsibilities include:** - Verifying account information and updating as needed - Documenting each call - Meeting and exceeding company collections standards as well as call quality standard scores - Complying with FDCPA and state legal requirements - Providing appropriate payment options and negotiating according to language of company loan agreements - Obtaining debit or credit card data from customer and save in customer record **Job Requirements:** As a Call Center Collections Representative, you’ll have opportunities to take initiative and provide solutions for challenges on a daily basis. A positive attitude, excellent communication skills, strong problem solving abilities, and sound judgment are essential for success in this role. **Specific requirements:** - High school diploma or GED - 6+ months of phone-based collections, customer service, or sales experience - Call center collections experience, *a plus* - Data-entry experience - Successful decision making and negotiating abilities - Attention to detail and ability to multi-task - Ability to work a flexible schedule - Ability to work in a MS Windows-based environment *\*\*\* Similar to the introduction that can precede all job descriptions, an outro can also be formatted for consistency on all posts* *\*\*\* Semblable à l'introduction qui peut précéder toutes les descriptions de poste, une outro peut également être formatée pour la cohérence sur tous les messages*