We are looking for a Cash Collector who wants to deliver a high-level of customer service and who wants to strive each day to ensure customer satisfaction. About Sidetrade:Sidetrade is an AI company, listed on Euronext Growth, on a mission to revolutionize the way enterprises unlock value from their customers leveraging its Order-to-Cash Intelligence platform and its Data Lake.We’re proud of our 38 nationalities and these diverse perspectives drive our innovation, one team culture and a customer-first mindset. Sidetrade is positioned as a Gartner® Magic Quadrant™ Leader since 2022. We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us. Curious about Sidetrade? Catch the Sidetrade Inside Out podcast. RequirementsWhat you’ll be doing: Ensure that the cash collection activities meet the clients’ requirements.Handle complex customers’ accounts and negotiate payment plans.Maintain accurate records of all customer interactions by using Sidetrade software.Monitor accounts and provide reporting on collection activity.Analyse accounts and determine the best collections strategies.Escalate any complex account/situation with a solution-driven approach.What you’ll bring: All experience levels are considered, ideally with 1 years’ experience in accounts receivable, cash collections, finance, or banking industry (a minimum in customer service or relations can be considered.Love working towards targets, deliver on goals and meet deadline.Proactive, driven and business-focused.Excellent communication and negotiation skills, including a good telephone manner and a professional approach.Good usage in Microsoft Office Tools (Word, Excel).Autonomy and team-working.Resilient and persistent mindset.Fluent in speaking French.A second European language is an advantage, ideally EnglishBenefitsAttractive location- office based in the heart of Dublin city centreHybrid work model – a flexible mix of in-office and remote days.Great culture – active Social Club organizing regular team events and activities.Health & wellness – medical coverage, life insurance, and other wellness programs.Time off – competitive paid holidays plus public holidays.Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support.Because when you thrive, we all succeed! We’re committed to providing a welcoming and inclusive experience for every candidate If you need any accommodation during the hiring process, just let us know. Agencies We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won’t be subject to fees.
We are looking for a Cash Collector who wants to deliver a high-level of customer service and who wants to strive each day to ensure customer satisfaction.
About Sidetrade:
Sidetrade is an AI company, listed on Euronext Growth, on a mission to revolutionize the way enterprises unlock value from their customers leveraging its Order-to-Cash Intelligence platform and its Data Lake.
We’re proud of our 38 nationalities and these diverse perspectives drive our innovation, one team culture and a customer-first mindset. Sidetrade is positioned as a Gartner® Magic Quadrant™ Leader since 2022.
We value passion over perfection. So, if you’re eager to learn and bring great energy, we want to hear from you. Be you. Grow with us.
Curious about Sidetrade? Catch the Sidetrade Inside Out podcast.
Requirements
What you’ll be doing:
- Ensure that the cash collection activities meet the clients’ requirements.
- Handle complex customers’ accounts and negotiate payment plans.
- Maintain accurate records of all customer interactions by using Sidetrade software.
- Monitor accounts and provide reporting on collection activity.
- Analyse accounts and determine the best collections strategies.
- Escalate any complex account/situation with a solution-driven approach.
What you’ll bring:
- All experience levels are considered, ideally with 1 years’ experience in accounts receivable, cash collections, finance, or banking industry (a minimum in customer service or relations can be considered.
- Love working towards targets, deliver on goals and meet deadline.
- Proactive, driven and business-focused.
- Excellent communication and negotiation skills, including a good telephone manner and a professional approach.
- Good usage in Microsoft Office Tools (Word, Excel).
- Autonomy and team-working.
- Resilient and persistent mindset.
- Fluent in speaking French.
- A second European language is an advantage, ideally English
Benefits
- Attractive location- office based in the heart of Dublin city centre
- Hybrid work model – a flexible mix of in-office and remote days.
- Great culture – active Social Club organizing regular team events and activities.
- Health & wellness – medical coverage, life insurance, and other wellness programs.
- Time off – competitive paid holidays plus public holidays.
- Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support.
Because when you thrive, we all succeed!
We’re committed to providing a welcoming and inclusive experience for every candidate If you need any accommodation during the hiring process, just let us know.
Agencies
We only accept applications from invited agencies via our Workable portal. Unsolicited CVs sent to managers or HR won’t be subject to fees.
If you want to join an industry leader in SaaS, we are creative and smart people building the best order to cash platform on the market powered by AI(mie) and we are obsessed by bringing together the most talented team possible; with diverse experiences, backgrounds and skills to help us build something special together.Although we’re proud of our 20-year history, we’re even more excited about the future! The journey is just beginning… There is a real drive on CxO agendas for AI technology and investing in the right solution to continue growing their business. Our offerings are tailored for today’s global businesses. This is a vast market with untapped potential, and we intend to take the lead.We encourage an open, flexible, collaborative & inclusive working environment. During your first 90-day you will understand what makes our Sidetraders unique, learn our solutions, engage with our Sidetraders to set you up for success.If you want to make an impact, we'd love to hear from you!
If you want to join an industry leader in SaaS, we are creative and smart people building the best order to cash platform on the market powered by AI(mie) and we are obsessed by bringing together the most talented team possible; with diverse experiences, backgrounds and skills to help us build something special together.
Although we’re proud of our 20-year history, we’re even more excited about the future! The journey is just beginning… There is a real drive on CxO agendas for AI technology and investing in the right solution to continue growing their business. Our offerings are tailored for today’s global businesses. This is a vast market with untapped potential, and we intend to take the lead.
We encourage an open, flexible, collaborative & inclusive working environment. During your first 90-day you will understand what makes our Sidetraders unique, learn our solutions, engage with our Sidetraders to set you up for success.
If you want to make an impact, we'd love to hear from you!
