Collection Analyst LATAM (Portuguese speaker)

Job description

About Ingredion: Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you have experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you are just starting your career or bringing years of experience, there is a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create. Location: Guadalajara Workplace type : Hybrid As a Collection Analyst LATAM , you will support the accounts receivable and collections processes across LATAM, ensuring timely and effective collection of past due accounts, accurate cash application, and resolution of discrepancies while maintaining strong relationships with customers and internal stakeholders. What will you do: Perform timely and effective collection of past due accounts to reduce DSO and support cash flow objectives Process, post, and apply customer payments in SAP, ensuring accuracy and reconciliation with open items Investigate and resolve payment discrepancies, including overpayments, short payments, and deductions Reconcile customer accounts and ensure integrity of accounts receivable records Communicate with customers to follow up on payments and resolve disputes professionally Collaborate with internal stakeholders (Sales, Credit, Accounting, Treasury) to resolve billing and payment issues Monitor collections performance and escalate significant delinquencies or risks when necessary Maintain accurate documentation, notes, and customer account records Support invoice delivery, customer portals, and exception handling processes Participate in process improvement initiatives and support special projects What you will bring: Bachelor’s degree in Business, Accounting, Finance, or related field 1 to 5 years of experience in collections, accounts receivable, cash application, or similar areas Understanding of A/R and collections processes Advanced Portuguese (mandatory) and advanced English proficiency Proficiency in Microsoft Office, especially Excel Experience with SAP or other ERP systems preferred Ability to manage multiple priorities and work independently Who you are: Strong communicator with good customer service and collaboration skills Organized and detail-oriented with strong follow-up Team player with ability to work in a fast-paced environment Proactive with willingness to learn and grow Able to manage multiple tasks and priorities Problem-solver with a practical and hands-on approach Nice to Have: Experience managing multinational or large-volume accounts Experience with deduction management and dispute resolution Familiarity with customer portals and shared services environments Exposure to LATAM markets and cross-cultural collaboration Why Join Ingredion? Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy: Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success. Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being Career Growth – Learning, training, and development opportunities, including tuition reimbursement. Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel. #LI-E #LI-Hybrid Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey. Relocation Available: No