Collection & Recovery Support Specialist

Job description

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities. PAY RANGE The Target Pay Range for this position is $26.35-$32.12 hourly. The full Pay Range is $21.65-$38.03 hourly. hourly. BENEFITS – because people helping people starts with supporting you 401(k) Company Match (up to 3%) 4% annual contribution to your 401(k) by BECU Medical, Dental and Vision (family contributions as well) PTO Program + Exchange Program Tuition Reimbursement Program BECU Cares volunteer time off + donation match IMPACT YOU’LL MAKE: As a Collection & Recovery Support Specialist, you’ll play a vital role in supporting the financial well-being of both our members and BECU. Your work will help ensure critical collection and recovery processes run smoothly, accurately, and efficiently. By managing a variety of financial transactions and account activities, you'll contribute to operational excellence, regulatory compliance, and positive member outcomes. Your attention to detail, sound judgment, and commitment to service will make a meaningful impact across multiple departments while helping protect the financial integrity of the Credit Union. Note: This role is set up after full onsite training to be eligible based on performance a hybrid schedule requiring 3 days onsite at Tukwila, WA. WHAT YOU’LL DO: Support Compliance and Operational Excellence: Carry out all responsibilities in alignment with BECU Competencies, regulatory requirements, compliance standards, and information protection practices while helping maintain a secure and trusted environment. Manage Charge-Off Processing: Perform system maintenance and process transactions that transition accounts from active status to charge-off status, ensuring accurate documentation and administration when losses are incurred through write-offs. Process Account Closures: Complete the system updates and documentation required to facilitate involuntary closures of revolving and deposit accounts with accuracy and attention to detail. Facilitate Loan Modifications: Support loan modification activities related to Bankruptcy, Loss Management, or the Member Assistance Department by completing required system maintenance and documentation. Coordinate Debt Management Programs: Process requests and correspondence related to external debt management programs and ensure timely follow-up to support efficient case resolution. Balance and Reconcile Financial Records: Monitor, balance, and report applicable general ledger activity to Accounting to help maintain financial accuracy and integrity. Protect Sensitive Information: Handle member and employee information with professionalism, care, and a strong commitment to confidentiality. Provide Exceptional Service: Respond to internal and external inquiries promptly, professionally, and with a service-focused mindset. Build Positive Relationships: Maintain courteous and professional interactions with both internal partners and external customers, contributing to a positive experience for everyone you support. Investigate and Resolve Exceptions: Research exception transactions and out-of-balance conditions, identifying solutions and helping drive accurate account management. Manage Department Communications: Process incoming mail daily and monitor departmental email communications to support timely workflows and information management. Contribute Where Needed: Take on additional responsibilities and special projects as assigned, supporting team goals and departmental success. WHAT YOU’LL GAIN: Meaningful Impact: Play an essential role in protecting the financial health of BECU while supporting solutions that positively affect members and the organization. Professional Growth: Expand your expertise in collections, recovery operations, lending products, bankruptcy processes, account servicing, and financial institution operations. Cross-Functional Exposure: Collaborate with Accounting, Collections, Recovery, Loss Management, Member Assistance, and other business partners across the organization. Problem-Solving Opportunities: Apply analytical thinking and decision-making skills to resolve exceptions, balance accounts, and improve operational efficiency. Trust and Responsibility: Be entrusted with sensitive financial information and contribute to work that requires professionalism, integrity, and sound judgment. Stable, Mission-Driven Environment: Join a purpose-driven organization committed to serving members and supporting employee success. Skill Development: Strengthen your operational, communication, organization, compliance, and financial systems knowledge. Collaborative Team Culture: Work alongside experienced professionals who value teamwork, knowledge sharing, and continuous improvement. Career Advancement Potential: Build a strong foundation for future growth opportunities within collections, operations, risk management, and financial services. QUALIFICATIONS: Minimum Qualifications: High school diploma or equivalent required. Minimum two years of operational experience at a Financial Institution required. Full time hours required, with additional hours as necessary. Desired Qualifications: Experience with collections, insurance, lending products, bankruptcy, or garnishments preferred. Detail orientated, with a high degree of accuracy and the ability to make recommendations based on information obtained. Ability to exercise confidentiality and discretionary judgment. Ability to work well under deadlines. Ability to work independently and as a team member, while using discretion in decision making & sound judgment in problem solving. Verbal and written skills to effectively communicate and provide customer service. JOIN THE JOURNEY Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job. It’s an opportunity to elevate your career, strengthen your skills, and shape your future while contributing to the operational excellence that supports BECU’s members every day. Your expertise, attention to detail, and commitment to service can help drive meaningful outcomes across the organization. Embrace the opportunity to grow with us. Apply now, bring your talents to the table, and let’s achieve excellence together at BECU. Your journey of influence, professional growth, and impactful contribution starts here. #BECU #YourGrowth #BECUJourney EEO Statement: BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.