Collection specialist

Job description

Daikin Europe NV (DENV) is a subsidiary of Daikin Industries Limited, a Japanese outstanding company and worldwide the biggest developer, producer and supplier of HVAC-R (heating, ventilation, air conditioning and refrigeration) solutions, including heating pumps and cooling technology. DENV is Daikin’s sales, R&D, and production headquarters for Europe, the Middle-East and Africa. The headquarter has Belgian offices in Brussels, Ghent and Ostend, as well as 8 production plants, 24 sales subsidiaries and offices and a whole network of independent distributors and dealers across the EMEA region. 📍 Oostkamp, Belgium 🏢 Finance Department 📄 Full-time Your Impact As Collection Specialist, you play a critical role in safeguarding cash flow and minimizing credit risk. You are not “just collecting payments” — you actively manage a portfolio of customers, detect risks early, resolve disputes efficiently and collaborate cross-functionally to protect the financial health of the business. You operate at the intersection of Finance, Sales, Logistics and Customer Service, ensuring that outstanding receivables are managed professionally and strategically. Your Responsibilities Daily Operational Management Daily contact with customers regarding outstanding invoices, supported by a structured collection worklist Register customer disputes in SAP and trigger the appropriate internal resolution flow Initiate and follow up internal communication with Sales, Logistics and Service to resolve disputes efficiently Send copy invoices and customer statements upon request Support customers in clarifying open invoices that could not be cleared automatically Propose and agree on payment plans (subject to manager approval) Report customer refund requests (e.g. double payments) Ensure clean and accurate customer statements (unallocated amounts, small differences, resolved but unpaid disputes, etc.) Safeguard the quality of customer master data (address details, contacts, email information) Provide backup support for fellow Credit Controllers Risk Management & Reporting Monitor aging reports and analyze payment behavior Identify potential credit risks and escalate to the Credit Manager Propose initiation of debt collection procedures or claims to the Credit Insurer Inform the Credit Analyst about required credit limit increases Actively contribute to achieving credit control KPIs and departmental targets Follow up on ad hoc requests from the Credit Manager Your Profile Education & Experience Bachelor’s degree in Finance, Accounting, Business Administration or equivalent First experience in credit control, accounts receivable, finance administration or customer service is a strong asset Knowledge of Belgian debt collection frameworks is a plus Technical Skills Solid understanding of credit and collection processes Basic accounting knowledge (reconciliations, financial transactions, account statements) Experience with ERP systems, preferably SAP is a plus Strong analytical mindset with the ability to detect payment trends and risks Communication Skills Confident and professional communicator in Dutch, English and French Able to negotiate firmly yet respectfully Skilled at managing objections and de-escalating tense situations Clear and structured in written communication Personal Competencies Persistent and resilient in follow-up Highly organized and able to manage multiple accounts and deadlines Detail-oriented and structured Autonomous, proactive and solution-driven Team-oriented with a collaborative mindset High level of integrity and discretion Why Join Daikin Europe? Work from our European HQ in Oostkamp within an international environment Take ownership in a role with real financial impact Develop expertise in credit risk management within a structured multinational context Grow professionally in a stable, innovative and forward-looking organization Competitive salary package with attractive benefits Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor-made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12 000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People. Good climate starts with people Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top-quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.