Collection Specialist

Job description

Remote About Searadar Searadar is a fast-growing international yacht charter marketplace helping travelers discover and book sailing experiences around the world. Our remote-first team spans multiple countries, and we're passionate about delivering exceptional service while building strong relationships with our clients and partners. About the Role We are looking for a proactive Collection Specialist to join our Finance team. Unlike traditional debt collection, this role is focused on following up with motivated counterparties-charter companies and clients who are already engaged in the booking process. Your mission is to ensure payments are received on time and financial transactions are completed smoothly. This position combines finance, communication, and process management, requiring close collaboration with both internal teams and external partners. Tasks Monitor outstanding payments and proactively follow up with charter companies and clients. Collect security deposit returns after yacht handbacks. Track and collect commission payments from charter partners. Ensure final client payments are received before departure. Communicate with partners and clients via email, phone calls, and messaging platforms in English. Maintain accurate payment records and follow-up history in CRM and internal tracking systems. Collaborate closely with the Supply, Commercial, and Finance teams to resolve payment-related issues. Identify recurring bottlenecks in the collection process and suggest improvements. Prepare reports and provide regular updates on collection performance and outstanding balances. Requirements Previous experience in collections, accounts receivable, finance operations, customer finance, or another client-facing financial role is preferred. Excellent written and spoken English. Greek or Turkish language skills are considered a strong advantage. Strong communication and negotiation skills. Comfortable making outbound calls and following up professionally. Highly organized with strong attention to detail. Ability to manage multiple cases simultaneously and prioritize effectively. Process-oriented mindset with experience working in CRM systems or similar tools. Ability to work independently in a remote environment. Benefits Fully remote work from anywhere in the world. International team and dynamic startup environment. Opportunity to build and improve financial processes. Flexible work arrangements after successful onboarding and demonstrated performance. The opportunity to contribute to one of the fastest-growing companies in the travel tech industry. Who You'll Work With Supply Team – coordinating deposit releases and charter partner communication. Commercial Team – aligning on booking statuses and client payment schedules. Finance Leadership – reporting collection performance, receiving targets, and escalating complex cases when needed.