Collection Unit Head - EMB

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Job description: To manage all auction and valuation, EMB Collections Oversee daily collections operations and ensure smooth BAU execution Lead, supervise and manage a team of collectors, including performance monitoring and coaching Drive achievement of collection KPIs Review accounts, prioritize actions and guide team on strategy Manage CGC / SJPP claims processes, including submission, follow-up, and recovery tracking. Handle escalated customer cases and complex accounts Ensure compliance with regulatory and internal policies Monitor portfolio performance and provide regular reporting to management Identify process gaps and drive continuous improvement initiatives Manage staffing, workload allocation, and backup planning within the team Job requirement: Bachelor’s degree in any discipline Minimum 5–8 years’ experience in collections, with at least 2–3 years in a supervisory role Strong understanding of collections processes, portfolio management, and recovery strategies. Familiar with CGC / SJPP claim processes and requirements. Proven track record in managing teams and meeting KPIs Good stakeholder management and communication skills Strong problem-solving and decision-making ability Ability to work under pressure and manage operational demands Familiar with regulatory requirements and compliance standards in collections Proficient in MS Excel and reporting tools What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.