Collections Analyst

Job description

TransUnion's Job Applicant Privacy Notice Team Overview At TransUnion, we are dedicated to helping organizations and consumers make smarter decisions through trusted information and insights. The Collections team supports business operations by recovering outstanding receivables, resolving complex customer billing issues, and contributing to cash flow objectives. The team partners with customers and internal stakeholders to address escalated aging invoices while supporting TransUnion's mission of expanding access to opportunity through information. This role reports to the Lead, Shared Services. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management. Role Overview And Core Responsibilities Manage a high-volume portfolio of business-to-business (B2B) customer accounts and drive the timely recovery of outstanding receivables. Proactively engage customers with overdue balances to develop and execute effective collection strategies and payment plans. Facilitate communication, information exchange, and relationship building needed to collect invoices within established contractual payment terms. Conduct scheduled collection calls and accurately document critical discussion points, commitments, and follow-up actions in the designated system. Investigate, analyze, and resolve invoice disputes in collaboration with external customers and internal business partners. Partner with Sales and other cross-functional teams to coordinate collection efforts and support cash flow objectives. Use analytical skills and sound judgment to identify risk, prioritize collection activities, and drive timely resolution of outstanding balances. Apply advanced collections knowledge, processes, procedures, and systems to recover escalated aging invoices. Identify trends and recurring issues, and recommend process improvements that increase efficiency and effectiveness. Maintain accurate account documentation and ensure compliance with company policies, procedures, and internal controls. Required Knowledge And Experiences A minimum of 2 to 3 years of hands-on collections experience supporting B2B customers. Experience managing high-volume portfolios and working with challenging customer accounts. Strong understanding of collections practices, past-due accounts, aging balances, and receivables management. Demonstrated ability to analyze data, solve complex problems, and prioritize work to achieve business metrics. Fluency in English and Spanish, with strong verbal and written communication skills. Required Technical Skills Proficiency in Microsoft Excel for collections reporting, account analysis, and portfolio management. Strong documentation and record-keeping skills within collections or financial systems. Ability to manage multiple competing priorities, meet strict deadlines, and follow verbal direction. Ability to use collections processes, procedures, and systems to recover aging invoices. Desired Skills We are also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we are happy to support your career development and growth in: Experience with PeopleSoft or a similar Enterprise Resource Planning (ERP) platform. Experience contributing to process improvement initiatives within collections, shared services, or finance operations. A customer-focused approach and the ability to build productive relationships with challenging customers. Adaptability when policies, procedures, technology, and business priorities change. A results-oriented work style with a strong sense of urgency and accountability. TransUnion Overview: At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good , which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence. Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology. TransUnion Job Title Analyst, Shared Services