Collections Analyst

Job description

About ACA: ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape. Position Summary: The Collections Analyst will assist with the end-to-end collections process, ensuring timely payments from B2B clients, and maintaining strong customer relationships. Key Duties and Responsibilities: Review and analyze customer accounts to identify overdue payments and potential issues. Conduct thorough research on account discrepancies and payment irregularities. Develop and implement collection strategies to minimize delinquencies and maximize cash flow. Communicate with customers to address payment issues and negotiate payment plans when necessary. Generate and analyze reports on accounts receivable and collection performance. Provide regular updates to management on collection efforts, highlighting areas of concern or improvement. Maintain accurate and up-to-date records of customer interactions and collection activities. Prepare and submit reports on collection efforts and results. Liaise with customers to resolve billing inquiries and disputes. Communicate payment terms and expectations clearly to customers. Work closely with the sales and customer service teams to address customer issues and improve overall customer satisfaction. Required Education and Experience: Bachelor’s degree in Finance, Accounting, or Business preferred. Minimum of 2 years in AR collections, Previous customer service and client-facing experience. Preferred Education and Experience 1. Experience with monthly/quarterly billing and recurring revenue Required Skills and Attributes Excellent communication, negotiation, and problem-solving skills. Ability to thrive in a fast-paced, high-growth tech environment. Ability to exercise discretion and make independent judgments on matters of significance. Demonstrated professional integrity. Dependable, flexible, and adaptable to new ACA initiatives and changing client needs. Ability to work independently, multi-task and prioritize effectively. Ability to establish and maintain effective working relationships with colleagues and clients. Highly motivated and goal oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks. Dedication to upholding ACA’s high-quality standards and customer service focus. Strong organizational and problem-solving skills with attention to detail. Strong oral and written communication skills. Proficient with Microsoft Office applications, Adobe Acrobat, and the Internet. Previous experience with ERP systems and CRM tools (e.g., Salesforce). Advanced Excel skills and familiarity with data analysis tools. What working at ACA offers: We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical coverage fully funded by ACA for employees and their family as well as access to Maternity & Fertility and Wellness programs. ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs and Employee Resource Groups. You’ll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual/Sick Leave, and other leaves of absence to support your physical, financial and emotional well-being. What we commit to: ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected status.