Collections Analyst, Latin America

Job description

## Why Verifone For more than 30 years, Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic, and fast-paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third-party partners to invent and deliver innovative payments solutions around the world. We strive for excellence in our products and services and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. It is this passion for innovation that drives each one of our employees for personal and professional success. Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. ## What's exciting about the role The Collections Analyst, Latin America is responsible for managing accounts receivable collections across the LATAM region, with a primary focus on Mexico. This individual serves as the direct point of contact for customers on outstanding balances and payment matters, and is responsible for the accurate and timely issuance of payment complements (Complementos de Pago) in line with SAT requirements. Working in close coordination with Verifone's Poland Shared Service Center, which handles cash application, this role sits at the intersection of customer relationships, financial compliance, and cross-functional coordination — making it a great opportunity for a detail-oriented finance professional who enjoys direct customer interaction and working within a global organization. ## Responsibilities - Manage the customer portfolio, follow up on outstanding receivables, and ensure compliance with payment terms - Proactively communicate with customers via email, phone, and meetings to manage overdue balances, resolve disputes, and agree on payment plans - Issue payment complements (CFDI for payment receipt) based on collections received, in full compliance with SAT requirements - Provide the Poland Shared Service Center with the information required for cash application — including payment proofs, remittances, and invoice details — and review in Oracle that payments are applied correctly, managing corrections as needed - Prepare and monitor the collections budget and forecast, leveraging AI tools to streamline analysis and projections - Prepare and maintain reports on accounts receivable aging, DSO, and collection targets - Coordinate with Sales, Operations, and Finance to resolve discrepancies, credit notes, and customer inquiries - Identify collectability risks and recommend appropriate actions including provisions or escalations - Support other Finance and Accounting tasks as required by the business ## Qualifications - Bachelor's degree in Accounting, Business Administration, Finance, or a related field - 2–3 years of experience in collections or accounts receivable, preferably within multinational companies - Knowledge of electronic invoicing in Mexico including CFDI, payment complements, cancellations, and SAT requirements - Proficiency with Oracle for querying, reviewing, and managing accounts receivable in a financial ERP environment - Intermediate to advanced Excel skills including pivot tables, VLOOKUP/XLOOKUP, and data analysis - Experience using AI tools for financial analysis and collections budget preparation - Intermediate to advanced English, both spoken and written — essential for daily coordination with the shared service center and regional and global teams - Excellent interpersonal and communication skills; customer interaction is central to this role - Strong negotiation skills, empathy, and a results-oriented mindset - Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously - Proactive and comfortable working both independently and as part of a distributed team - Experience with shared service center models, corporate customers, or collections in other LATAM countries is a plus - Familiarity with process automation tools such as Power Automate or macros is a plus ## Our commitment Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.