Collections Analyst (Term Role)

Job description

Competitive Benefits. Meaningful Extras. Unmatched Value. A place where you can take your career in the direction you want to grow and go The Opportunity: Reporting into the Collections Supervisor, the Collections Analyst is responsible for the recovery and reconciliation of AR balances, and effectively minimizing risk and exposure, associated with the customer portfolio assigned. The Collections Analyst will play a pivotal role in aligning customers payment behaviour, in accordance with the terms of sales and maintaining strong customer relationships. This role ensures timely payment of invoices, resolves customer billing issues, maintains accurate records, and supports the overall cash flow and financial health of the company. Responsibilities: Proactively manage an assigned portfolio of customer accounts to ensure timely collection of payments and adherence to credit terms. Contact customers via phone/email to secure payment on overdue invoices. Resolve billing discrepancies and disputes in collaboration with Sales, Customer Service, Operations, and Billing. Partner with the Cash Applications team to resolve unapplied or misapplied payments by providing remittance details and customer communications, ensuring customer accounts remain accurate and up to date. Perform account reconciliations and coordinate correcting adjustments as needed. Maintain complete, professional, and timely notes of all customer interactions, commitments, and disputes in the system, ensuring transparency and audit readiness. Update collection status for weekly/monthly reporting and AFDA recommendations. Negotiate payment arrangements with customers and make timely decisions on held sales orders. Recommend accounts for escalation, credit hold, or third-party collections/legal as appropriate. Submit credit limit review requests to the Credit department when required. Build and maintain positive relationships with customers and internal stakeholders, ensuring visibility and alignment on exposure, risk, recovery, and related issues. Organize daily/weekly/monthly work activities and attend to various tasks based on priority. Manage and perform administrative, ad hoc or project related tasks as required regarding customer portfolios. Identify recurring issues, perform root cause analysis, and provide recommendations for process improvements to prevent reoccurrence. Requirements: 3+ years of collections, credit, or accounts receivable experience in a B2B environment. Experience with dispute resolutions, account reconciliations and root cause analysis. Proficiency with ERP systems. Proficiency with Microsoft Office, with strong Excel skills (sorting, filtering, lookups, pivot tables, and preparing reconciliations/basic analysis). Oil and Gas experience is an asset. Experience working within a Finance Shared Services model preferred. Excellent written and verbal communication skills, with the ability to adapt style to different audiences. Strong problem-solving skills, attention to detail, and a customer-focused mindset. Ability to prioritize effectively and perform in a high-volume, fast-paced environment under deadlines. Professional, adaptable, and confident when managing customer interactions. Comfortable working independently, with the flexibility to collaborate and support the team when needed. Humble. Hungry. Smart. Does this sound like you? Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with! We Want You To Shine: We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview. Belonging Matters. Because You Do: We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions. Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately – belonging. We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities. The Fine Print: Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time. Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing. #LI-AL1