Collections Associate

Job description

**About Nabis** Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation. We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally. **Role Overview:** The B2B Collections Specialist owns a portfolio of retailer accounts, driving timely collection of outstanding invoices on behalf of Nabis' brand partners. This is a relationship and judgment-heavy role: you'll balance firm, professional collections outreach with the retailer relationship management needed to keep accounts healthy long-term, while flagging risk early and keeping brands and internal stakeholders informed every step of the way. **Key Responsibilities:** **WHAT YOU'LL DO** - Own a dedicated portfolio of brand/retailer accounts, driving proactive, self-prioritized outreach on past-due COD and net-terms invoices. - Lead collections conversations with professionalism, empathy, and firm negotiation — resolving disputes, brokering payment plans, and securing payment commitments in difficult situations. - Partner daily with invoicing, operations, and delivery teams to resolve payment blockers in real time and keep product moving. - Understand and follow established Slack workflows for status updates, escalation alerts, and cross-team hand-offs — reducing manual follow-up and keeping stakeholders looped in automatically. - Manage and triage tasks across Asana and Zendesk, self-prioritizing a high-volume queue without dropping accounts. - Identify early warning signs of retailer credit risk or brand delinquency and escalate through defined channels before balances become uncollectible. - Produce weekly, account-level AR and credit reporting, and support Accounting with data for allowances for doubtful accounts. - Flag likely-uncollectible invoices early and coordinate next steps with brands, Accounting, and leadership. - Document and maintain clean, audit-ready records of every account interaction, escalation, and resolution. - Use AI tools to streamline day-to-day workflows — drafting outreach, summarizing account history, and speeding up reporting — so more time goes toward high-value collections conversations. - Continuously improve collections process documentation — tightening escalation paths and closing gaps as the team scales. **WHAT YOU BRING** - Confidence to have difficult collections conversations, negotiate effectively, and secure payment commitments - 3+ years in B2B collections or high-volume customer service — retail, distribution, or fintech environments preferred. - Proven track record managing a large account portfolio and hitting collections/aging targets in a fast-paced, high-volume environment. - Strong negotiation and de-escalation skills; able to hold firm on payment terms while preserving the retailer relationship. - Hands-on experience with Slack, Asana, and Zendesk — and the ability to pick up new systems quickly. - Comfortable working with data: Excel/Google Sheets fluency, pivot tables, and pulling insight from AR aging reports. - Comfortable using AI tools to work more efficiently and streamline repetitive tasks. - Excellent written and verbal communication; able to flex tone across retailers, brand partners, and internal leadership. - Highly organized, detail-oriented, and comfortable creating and maintaining process documentation. - Thrives with ambiguity and change — genuinely energized by startup pace and scale. - Bachelor's degree or equivalent professional experience; BPO/customer-service background a plus. - Genuine interest in enhancing the customer experience with a growing, technology driven company. **Nabis is an Equal Opportunity Employer** *Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations to qualified individuals with disabilities, and do not retaliate against any employee or applicant who requests a reasonable accommodation, in compliance with the New York State Human Rights Law and the NYC Human Rights Law. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.*