Collections Associate

Planned Parenthood of the Pacific Southwest is one of the largest providers of sexual and reproductive healthcare in Southern California, operating 20 health centers throughout our three-county region. Check out our new video, "We are Planned Parenthood of the Pacific Southwest” for more information about our organization: . Care. No Matter What. We are seeking a detail-oriented **Collections Associate** to support our Billing & Collections Department. In this role, you will help ensure the timely and accurate processing of patient accounts by providing essential administrative and clerical support. This is an excellent opportunity for someone who is organized, customer-service focused, and enjoys working in a collaborative healthcare environment. ### In this role, you'll get to: - Process and post payments accurately to patient accounts. - Assist with lockbox processing and reconciliation activities. - Prepare and respond to billing and collections correspondence. - Coordinate and process patient refund requests. - Manage incoming and outgoing department mail. - Maintain accurate records and documentation related to patient accounts. - Support billing and collections staff with administrative and clerical tasks. - Assist with special projects and other departmental duties as assigned. - Ensure compliance with organizational policies and patient confidentiality requirements. ### What we're looking for: - High school diploma or equivalent required. - Previous administrative, clerical, billing, collections, or healthcare office experience preferred. - Strong attention to detail and accuracy. - Excellent organizational and time-management skills. - Proficiency with Microsoft Office applications, particularly Excel and Outlook. - Strong written and verbal communication skills. - Ability to work independently while contributing to a team-oriented environment.