Collections Coordinator

Job description

**Quick Facts** Compensation: $17.25/hr plus monthly performance bonuses Onsite: Greenville, SC Schedule: Fixed 40 hours/week - Regular, predictable attendance required - No Sundays - One night per week (12PM-8PM) - Every 4th rotating Friday (9AM-7PM) - Every 4th rotating Saturday (8AM-12PM) with 9 hour shifts during the week (8AM-6PM and 10AM-8PM) - one scheduled day off in the week **Why GLS?** GLS is dedicated to helping more individuals access affordable auto financing through advanced analytics and technology. For over 10 years, we have supported more than a million families, providing them with reliable transportation options in their daily lives. ### What You'll Do - Manage a portfolio of auto loan accounts and reduce delinquency. - Contact customers to understand intent and ability to pay. - Maintain positive relationships while collecting on past-due balances. - Negotiate solutions that work for customers and GLS (immediate payments and/or promises to pay with clear dates and amounts). - Follow state and company guidelines in a fast-paced environment. - Accurately document all contacts, outcomes, and follow-up in GLS systems. - Meet or exceed assigned goals and business plan objectives. - Maintain electronic records and support additional assignments or special projects as needed. ### What You'll Bring - High school diploma or equivalent. - Excellent interpersonal skills: friendly, tactful, empathetic, and able to influence and manage conflict. - Strong judgment and discretion with highly sensitive and confidential information. - Ability to build cross-functional partnerships and maintain positive customer relationships. - Active listening skills; comfortable probing and asking targeted questions to gather information. - Strong verbal and written communication with internal and external customers. - Team player who can adapt in a fast-paced, changing environment. - Proficient computer skills with internet and standard business tools (Microsoft Office); quick to learn new systems. - Excellent organization and attention to detail; able to manage multiple priorities. - Commitment to GLS core values and key competencies. ### Work Environment - This role is phone- and computer-based, requiring the employee to be seated for extended periods. - Frequent speaking and close visual work, including reading data, screens, and documents. ### Benefits and Perks - Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability - 401K with employer match and 100% immediate vesting - Paid Time Off (PTO) and paid company holidays to help you balance work and personal life - Paid Volunteer Time Off (VTO) Annually - Tuition Reimbursement - Parental Leave - Business casual work environment ### About GLS - Join over 1,000 colleagues who "Care Deeply and Think Boldly" in a positive, adaptive culture that celebrates success and impact. GLS is proud to be recognized by Inc. 5000 as one of the nation’s fastest-growing private companies.