Collections Counselor II

Job description

More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently **Great Place to Work Certified** because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the **Best 100 Banks in America** for the ninth consecutive year. With more than $16 billion in assets and 135 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations. As a Collections Counselor II you will be responsible for all collection and recovery activity related to consumer and small business (QuickStep) loans and credit cards. ### In this role you'll have the opportunity to: - Responsible for all collection activity on assigned accounts. Collect accounts in a manner to maintain delinquency at acceptable levels and keep loan losses to a minimum. - Responsible for completing recommendation forms for all accounts assigned and monitor accounts to see that the Risk Ratings are accurate on an ongoing basis. - Responsible for making recommendations for repossession, foreclosure, suit, and other major collection activities. Make recommendations for charge-off and future collection activity. - Responsible for handling bankrupt accounts including all correspondence and reporting to the Bankruptcy Court. - Responsible for all communications with borrowers regarding collection activity including late notices, collection letters, demand letters, etc. - Monitor charged-off loans and Bankcards and provide monthly reporting. - Prepare and distribute all reports related to collections. - Responsible for ensuring all collection activities comply with policies, procedures, security requirements, and government regulations. ### Education & Certifications - High School Diploma/G.E.D. ### Experience - 2 or more years of experience in collections ### Knowledge, Skills and Abilities - Possess a basic knowledge of consumer and small business loans and credit cards. - Possess general office skills including proficiency in Microsoft Office. - Demonstrate good verbal and written communication skills. - Possess strong sales ability to tactfully resolve delinquent accounts. - Possess excellent organizational skills. - Knowledge of federal and state laws and regulations relating to consumer & small business lending and credit cards. ### Compensation & Benefits - Targeted starting hourly range (based on experience): $21.99-$25.87 - Incentive and commission compensation may be awarded for eligible roles - Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life - Paid vacation time, sick time and 11 company paid holidays - 401k (with up to 4% match) - Tuition reimbursement - Get more information at: [Employee Benefits | Banner Bank](https://www.bannerbank.com/careers/employee-benefits)