Collections & Forderungsmanagement Specialist (m/w/d)

Job description

Why roadsurfer? - TEAM SPIRIT & TEAM EVENTS: Look forward to a friendly atmosphere with flat hierarchies, lots of fun, and great team spirit, as well as regular team events like group sports sessions, pizza & beer nights, and more. - FLEX WORK & WORKATION: Enjoy flexibility in working hours with our Flex Work Policy, allowing you to alternate between office days and home office days, and even work for one month per year from anywhere in Europe. - PERSONAL DEVELOPMENT: We support your personal and professional growth through an individual growth plan and our in-house academy. - CAMPER BUDGET: You’ll receive an annual free rental for our campers, so you can experience the #happyroadsurfing lifestyle yourself. - JOB BIKE: Stay fit with our job bike offer. - DISCOUNTS: Take advantage of our corporate benefits platform, the Travel Industry Card, and family & friends discounts. - THE PLACE TO BE: Enjoy a beautiful, bright office equipped with everything your heart desires, including a ping pong table and foosball. - OFFICE DOGS: Dogs are more than welcome at our office! You take ownership of receivables management across the full order-to-cash process and build it into an AI-supported, scalable function. Your responsibilities - Identify and implement automation and AI use cases across payment allocation, dunning, and fraud detection - Manage and continuously improve payment flows, refunds, and outstanding receivables - Build a fact-based understanding of payment behavior and anomalies (fraud patterns) - Work closely with Customer Service, Legal, Damage Invoicing, and IT to develop integrated solutions - Collaborate with external market partners such as Crefo outside Germany to improve credit assessment processes What you bring - Completed vocational training in a commercial or financial field with experience in payment processing, receivables management, or accounting, or a degree in business administration - You get to the bottom of why payments are outstanding, think creatively about solutions, and take ownership of getting them resolved, regardless of how complex the situation is - Analytical mindset and an affinity for automation and process-oriented work - Fluency in German and English is a must - Experience with SAP S/4HANA is a plus Your Salary The salary range for this position is up to €55,000 gross annually. Your salary will be reviewed at least once a year during an annual performance review. Ready to surf? We look forward to receiving your application! If you have any questions, feel free to contact our recruiter Raphael at team@roadsurfer.com anytime. ABOUT #ROADSURFER We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!