Collections Manager

Job description

Corporate: Light & Wonder’s corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees. Position Summary At Light & Wonder, we're looking for a Collections Manager to lead our EMEA Collections team and play a key role in protecting cash flow, managing credit risk, and supporting business growth. Based in our modern Spinningfields, Manchester office, this is a highly collaborative leadership role where you'll work closely with your team, Finance Shared Services colleagues, and stakeholders across the business. To support that collaboration and connection, you'll be based in the office 4 days per week, with 1 day working from home. You'll combine people leadership with hands-on operational expertise, overseeing collections activities across a diverse customer portfolio while driving continuous improvement, forecasting cash performance, and ensuring compliance with SOX controls. This is a highly visible role that partners closely with Finance, Sales, Legal, and business leaders across the region to balance strong customer relationships with effective risk management. We're looking for people who share our values: · Dare to be Bold - We bring courage to work every day and aim for the extraordinary. · Uphold Integrity - We act with accountability, respect, and honesty in everything we do. · Never Settle - We continuously challenge ourselves to improve and innovate. · Celebrate Perspectives - We value diverse thinking and different viewpoints. · Win as a Team - We support one another and succeed together What You'll Do Lead, coach, and develop a team of Collections Specialists supporting the EMEA customer portfolio. Oversee accounts receivable ageing reviews, collection activities, and escalations for high-risk or delinquent accounts. Drive timely cash collection while maintaining strong customer relationships and minimizing business risk. Conduct credit reviews and recommend appropriate credit limits, payment terms, and risk mitigation measures. Monitor key performance metrics including DSO, overdue balances, bad debt exposure, and unapplied cash. Prepare and manage receivables cash forecasts, analysing variances and identifying trends. Own SOX controls across the order-to-cash cycle and support internal and external audit requirements. Partner with Sales, Legal, Finance, and other stakeholders to resolve complex customer issues. Lead process improvement initiatives, system enhancements, testing, and business change activities. Support acquisitions, migrations, and transition projects across the Finance Shared Services function. What You'll Bring Proven experience in B2B credit and collections, including leadership or supervisory responsibility. Strong understanding of accounts receivable, credit risk assessment, cash forecasting, and collection strategies. Experience working within a SOX-controlled environment and supporting audit activities. Ability to analyse financial statements, credit reports, and customer payment behaviour to make informed decisions. Strong stakeholder management, negotiation, and communication skills. Experience managing escalations and resolving complex customer issues professionally. Advanced analytical and problem-solving skills with a focus on continuous improvement. Proficiency in Excel and ERP systems, ideally including Oracle EBS or similar platforms. Ability to prioritise competing demands while maintaining a high level of accuracy and attention to detail. Qualifications Degree qualified in Accounting, Finance, Business Administration, or a related discipline. CICM qualification is advantageous. Please note: we are unable to provide sponsorship for this position. Applicants must have the right to work in the UK at time of application and throughout their employment with us. How You'll Grow Develop your leadership capabilities while managing a high-performing team across a complex EMEA portfolio. Gain exposure to senior Finance and business leaders, supporting strategic decision-making around cash flow and risk. Play a key role in transformation, process improvement, and business integration projects across a global organisation. What Can We Offer You? Annual performance bonus 25 days' holiday plus bank holidays 1 day paid leave to work on charitable projects 1 day paid for personal celebration e.g. birthdays Half Day for Health, encouraging you to take time away for you and your wellbeing Up to 8% employer pension contributions A reward platform offering cycle to work, shopping and lifestyle discounts/cashback Remote GP access alongside a wellbeing platform Private Medical Insurance Elective benefits including Tastecard, travel insurance, dental insurance and Give As You Earn Employee Assistance Programme (EAP) Light & Wonder are an Equal Opportunity Employer and encourage applications from all walks of life regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.