Collections Officer

Job description

WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. Perform collection activities (calls, follow-ups, reminders) to recover outstanding accounts Monitor assigned portfolio and follow up on delinquent accounts Achieve individual collection KPIs and targets Handle customer enquiries and negotiate repayment plans Escalate complex cases to supervisor where required Ensure compliance with internal policies and regulatory requirements Maintain accurate records and update systems timely Assist in reporting and tracking of collection performance Diploma/Degree in Business, Finance or related field 1–3 years of experience in collections or customer service (banking preferred) Good communication and negotiation skills Detail-oriented with strong follow-up discipline Ability to work under pressure and meet targets Basic knowledge of collections processes and regulations Proficient in MS Excel and basic reporting tools What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.