Job Title: Collections Specialist Position Type: Full-Time, RemoteWorking Hours: U.S. Business HoursAbout the RoleWe are hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery.This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions.This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.What You’ll Be Responsible ForCollections & Payment Recovery Make 100+ outbound calls daily to customers with overdue invoices Follow up consistently via calls and emails until payment resolution Navigate gatekeepers and reach decision-makers responsible for payments Handle objections and drive conversations toward payment commitments Billing Issues & Case Resolution Investigate billing discrepancies and customer concerns Identify root causes of delays and work toward resolution Coordinate internally to resolve issues impacting payments CRM Management & Documentation Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar) Track customer interactions, payment commitments, and next steps Ensure no account is left unattended or without follow-up Customer Communication Communicate clearly and professionally with customers Provide updates on payment status and issue resolution Maintain a balance between firmness and professionalism in collections conversations Process Improvement & Reporting Identify recurring issues impacting collections Share insights to improve processes and recovery rates Maintain consistency in daily activity and reporting Must-Have Experience & Skills (Non-Negotiables) Proven experience in collections, accounts receivable, or high-volume outbound calling roles Comfortable making 100+ outbound calls per day consistently Strong objection-handling and negotiation skills Experience using CRM tools (Salesforce or similar) Excellent verbal and written English communication skills High attention to detail and accuracy in documentation Ability to manage multiple accounts and follow-ups simultaneously What Makes You a Strong Fit You are persistent and follow up until resolution You are confident handling difficult conversations You thrive in a target-driven, high-activity environment You take ownership of your performance and results Key Performance Indicators (KPIs) Daily call volume (100+ calls/day) Number of payments collected / accounts resolved Follow-up consistency and response time Accuracy of CRM updates and documentation Reduction in outstanding receivables Interview Process Initial Screening Call Recruiter Interview Final Interview Offer & Onboarding#LI-AG1
Job Title: Collections Specialist
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
We are hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery.
This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions.
This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.
What You’ll Be Responsible For
Collections & Payment Recovery
- Make 100+ outbound calls daily to customers with overdue invoices
- Follow up consistently via calls and emails until payment resolution
- Navigate gatekeepers and reach decision-makers responsible for payments
- Handle objections and drive conversations toward payment commitments
Billing Issues & Case Resolution
- Investigate billing discrepancies and customer concerns
- Identify root causes of delays and work toward resolution
- Coordinate internally to resolve issues impacting payments
CRM Management & Documentation
- Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)
- Track customer interactions, payment commitments, and next steps
- Ensure no account is left unattended or without follow-up
Customer Communication
- Communicate clearly and professionally with customers
- Provide updates on payment status and issue resolution
- Maintain a balance between firmness and professionalism in collections conversations
Process Improvement & Reporting
- Identify recurring issues impacting collections
- Share insights to improve processes and recovery rates
- Maintain consistency in daily activity and reporting
Must-Have Experience & Skills (Non-Negotiables)
- Proven experience in collections, accounts receivable, or high-volume outbound calling roles
- Comfortable making 100+ outbound calls per day consistently
- Strong objection-handling and negotiation skills
- Experience using CRM tools (Salesforce or similar)
- Excellent verbal and written English communication skills
- High attention to detail and accuracy in documentation
- Ability to manage multiple accounts and follow-ups simultaneously
What Makes You a Strong Fit
- You are persistent and follow up until resolution
- You are confident handling difficult conversations
- You thrive in a target-driven, high-activity environment
- You take ownership of your performance and results
Key Performance Indicators (KPIs)
- Daily call volume (100+ calls/day)
- Number of payments collected / accounts resolved
- Follow-up consistency and response time
- Accuracy of CRM updates and documentation
- Reduction in outstanding receivables
Interview Process
- Initial Screening Call
- Recruiter Interview
- Final Interview
- Offer & Onboarding
#LI-AG1
Pavago - Connecting You to Global Remote Opportunities 🌍At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.🌟 Why Consider Opportunities Through Pavago?Competitive Pay: Command the salary you deserve, regardless of where you reside.Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀Explore global opportunities with us today!"
Pavago - Connecting You to Global Remote Opportunities 🌍
At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.
🌟 Why Consider Opportunities Through Pavago?
Competitive Pay: Command the salary you deserve, regardless of where you reside.
Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.
Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.
Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.
Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀
Explore global opportunities with us today!"
