Collections Specialist

Job description

BDG is looking for a detail-oriented **Collections Specialist** to join our Finance & Accounting team. This role owns the accounts receivable collections process end-to-end — from monitoring aging balances to resolving disputes and maintaining strong relationships with clients and internal stakeholders. You'll play a key role in maintaining healthy cash flow and minimizing bad debt across BDG's advertising and media partnerships. ### What You'll Do - Manage the full collections cycle for outstanding client invoices, prioritizing by aging and risk - Proactively contact clients via phone and email to secure timely payment and resolve outstanding balances - Monitor and maintain accurate accounts receivable aging reports; flag at-risk accounts early - Investigate and resolve billing discrepancies, short-pays, and disputes in partnership with Sales, Ad Ops, and Client Services - Reconcile customer accounts and apply payments accurately in the accounting system - Partner cross-functionally with Sales and Account Management on client payment terms, credit holds, and escalations - Prepare regular collections status reports and aging summaries for Finance leadership - Recommend accounts for write-off or collections agency referral when appropriate, following BDG policy - Support month-end close activities related to AR, including bad debt reserve analysis - Identify process improvements to reduce DSO (Days Sales Outstanding) and improve collections efficiency ### What You'll Bring - 2–5 years of experience in collections, accounts receivable, or credit and collections, ideally in media, advertising, or a similarly fast-paced industry - Strong communication and negotiation skills — comfortable having direct, professional conversations with clients about payment - Solid understanding of AR processes, aging methodology, and basic accounting principles - Experience with accounting/ERP systems (e.g., NetSuite, SAP, Oracle, or similar); NetSuite experience a plus - Proficiency in Excel/Google Sheets for tracking, reporting, and reconciliation - Highly organized with strong attention to detail and the ability to manage a high volume of accounts simultaneously - A problem-solver who can navigate disputes calmly and find win-win resolutions - Bachelor's degree in Finance, Accounting, Business, or a related field preferred (or equivalent experience)