Collections Specialist

• Analyze/monitor client A/R account balances for past due • Make client contacts as per collections strategy (e.g. comfort calls, e-mails, follow-ups) • Utilize collections tools and workflow to manage contacts • Escalate collection issues to field finance managers and business as needed • Successfully handle most non-routine issues, and escalate to management issues that cannot be resolved • Ensure all work is performed in accordance with targets • Plan and organize work so that Service Level Agreement objectives are realized • Contribute ideas and actions towards the continuous improvement of processes within area of influence • Understand and apply Towers Watson’s Billing processes, policies, procedures and internal control standards People Qualifications: • 2+ years’ experience in business -to- business collections • Fluency in French and English languages • Oracle (or other ERP platform) Accounts Receivable; Oracle Advanced Collections (or other Collections tool) • Experience in a shared services/internal service delivery role desirable • Professional Services (e.g. consulting, auditing, project-based) industry experience • Skilled in customer service interactions • Understanding of accounting processes • Being adaptable to learn new processes, concepts, and skills • Good data entry skills • Ability to pay attention to detail • Ability to resolve exceptions and disputes • Ability to work well under pressure and meet deadlines To know more about the position, please contact: Sagar Rathore sagar.rathore(at) 630-485-2166 Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.