Collections Specialist

Job description

Overview Jackson and Coker connects healthcare professionals with hospitals and clinics that need temporary support, ensuring patients receive care when and where they need it most. Our work keeps communities healthy by filling critical staffing gaps across the country. We’re a people‑first organization with a strong culture, a supportive team environment, and a mission that truly makes a difference. Whether you’re new to healthcare or have years of experience, you’ll find opportunities here to grow, contribute, and be part of meaningful work that impacts lives every day. Jackson and Coker has been recognized by Staffing Industry Analysts as the #1 Best Staffing Firms to Work For nationwide, Top Places to Work by the Atlanta Journal‑Constitution , and Healthiest Employers . As part of Jackson Healthcare, we have also been honored with Top Global Inspiring Workplaces , Fortune 100 Best Companies to Work For , PEOPLE’s Companies That Care , and Fortune’s Best Workplaces in Health Care . The Collections Specialist manages a portfolio of VMS and MSP accounts, overseeing collections, reconciliation, payment resolution, aging reduction, and account analysis within a healthcare staffing environment. This role investigates payment issues, resolves billing exceptions, navigates multiple VMS platforms, and collaborates with internal and external stakeholders to ensure timely payment and optimal financial outcomes. What You’ll Do: Manage an assigned portfolio of VMS and MSP accounts, driving collection efforts, reducing aging exposure, and ensuring timely payment resolution Perform financial reconciliation and variance analysis between internal accounts receivable records and external VMS/MSP platforms Execute revenue operations administration activities, including invoice submission support, service record maintenance, portal transaction management, workflow monitoring, and account maintenance across multiple VMS platforms Navigate multiple VMS and MSP platforms to monitor invoice approvals, payment schedules, submission status, service records, workflow activity, and account updates Research and resolve complex payment delays, invoice discrepancies, billing exceptions, approval issues, rejected submissions, and account disputes Analyze account aging, payment trends, portfolio performance, and financial exposure to identify collection opportunities and mitigate risk Investigate root causes of invoice rejections, approval delays, documentation gaps, workflow interruptions, and operational issues impacting revenue collection Coordinate with Accounts Receivable, Billing, Operations, Sales, Service Coordination, Credentialing, MSP partners, and client Accounts Payable departments to resolve payment discrepancies, support issue escalation, and accelerate the collection of outstanding receivables Prepare clear, concise, and actionable account summaries, collection updates, escalation communications, and portfolio analyses for leadership and business partners Maintain accurate account documentation, payment commitments, escalation activity, dispute tracking, and portfolio visibility Prepare portfolio reporting, aging analysis, and account-level risk assessments for leadership review Why You’ll Love Working at Jackson and Coker: Industry Stability : Join a nationally respected leader in healthcare staffing with a strong reputation and long-term career potential. Comprehensive Training : You’ll be set up for success with in-depth onboarding and continuous learning opportunities. Incredible Onsite Perks : Work at our state-of-the-art headquarters featuring a gym, pool, sauna, restaurants, Starbucks, game room, and more. Family-Friendly Benefits : Access free onsite healthcare for you and your family, plus childcare and virtual learning support. Robust Benefits Package : Includes medical, dental, vision, life insurance, disability, and a 401(k) with company match. Inclusive Culture : Thrive in a mission-driven, diverse environment with associate-led networks and philanthropic initiatives. Requirements: 5+ years of experience in Accounts Receivable, Collections, Billing, Revenue Cycle, Accounting Operations, Healthcare Staffing, VMS, MSP environments, or related financial operations preferred Minimum 5 years of experience managing account portfolios, performing financial reconciliations, conducting account analysis, and resolving payment-related issues preferred Minimum 3 years of experience working within client-facing portals, workflow management systems, or complex revenue operations environments preferred High School Diploma or equivalent required Associate degree in Accounting, Finance, Business Administration, or a related field preferred, or equivalent relevant work experience Demonstrated ability to manage priorities, analyze account activity, and work effectively within deadline-driven environments Demonstrated ability to communicate professionally and effectively through written, verbal, and virtual communication channels, fostering productive relationships with clients, vendors, and internal stakeholders Disclosures Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.