Collections Specialist

Job description

We are seeking a Collections Specialist to join our Finance team in Lisbon, Portugal. In this permanent position, you will be responsible for managing outstanding accounts and pursuing payment recovery through professional and persistent communication. The successful candidate will play a crucial role in maintaining our organisation's cash flow and ensuring timely collection of receivables. This role requires a detail-oriented professional with strong organisational skills and the ability to navigate complex payment situations with professionalism and efficiency. Monitor and analyse outstanding accounts to identify overdue payments and collection opportunities; Contact clients via telephone, email, and written correspondence to pursue payment of outstanding debts; Negotiate payment arrangements and settlement terms with clients to facilitate debt recovery; Maintain accurate and detailed records of all collection activities, payment agreements, and client interactions within the collections management system; Process payments received and reconcile accounts to ensure proper credit application; Investigate payment discrepancies and resolve disputes with clients and internal departments; Prepare regular collection reports and provide analysis on collection performance and trends; Follow up on promised payments and escalate non-compliant accounts as necessary; Ensure compliance with relevant regulations and company policies throughout the collections process; Collaborate with the Accounts Receivable team to optimise collection strategies and improve recovery rates. Required: Minimum 2–3 years' experience in collections, accounts receivable, or a related credit management role • Proficiency in collections management software and accounting systems; Strong communication and negotiation skills with the ability to handle difficult conversations professionally; Excellent organisational and time-keeping abilities with capacity to manage multiple accounts simultaneously; Proficiency in Microsoft Office Suite (Word, Excel, Outlook); Demonstrated problem-solving skills and ability to analyse payment patterns and collection data; Strong attention to detail and accuracy in record-keeping and data entry; Knowledge of payment recovery procedures and credit management principles. Desirable: Proficiency in Portuguese language (written and spoken); Experience with CRM software platforms; Familiarity with dispute resolution and regulatory compliance in collections; Previous experience in a fast-paced financial services environment; Certification in credit management or collections practice. Dutch knowledge is a plus. Who we are? We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness. We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated. We are reimagining how work makes people feel. What we offer? a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work talented colleagues , role models and mentors - work, learn and be inspired by some of the best talent in the software industry a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all. Our commitment to equity Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs: Our focus to DEI remains central to who we are Inclusive hiring at Unit4: Building equal opportunities for all This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out! Meet Unit4 . With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations. With our innovative, self-driving, adaptive and intuitive software, our customers can spend more time on meaningful high-value work. At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters . — A powerful statement that enables different priorities for different people. We’re shaping how work should feel , and we empower our people by providing them with the right tools to achieve the autonomy they need - it's what makes us unique.